[Resolved]  Vodafone — cheating on validity period

Address:

Thane, Maharashtra

Dear Sirs,

My Vodafone tel. no. is [protected]. I am staying at Kalyan.

My phone has "lifetime validity".

I have been recharging my phone for Rs. 333 at an average interval of 3 to 4 months. This has been going on for years now.

Same way today also I recharged my phone for Rs. 333. But to my surprise the validity of this recharge is showing as only one month i.e. till 22nd June 2013 only!! Why this reduced validity period when my phone is already paid for "lifetime validity"??

Whereas, I recharged my wife's phone no. [protected] by Rs. 222 and she got validity of life time as usual!!

I went to Vodafone gallery at Kalyan and contacted Ms. Anita. She explained that specially for recharge of Rs. 333 the validity period is reduced to one month only!!! This is made applicable from about a month back. She further said that this is decided by TRAI and she is helpless in the matter. On asking her about her seniors, she gave me your e mail id and phone numbers as [protected] and [protected].

Accordingly I contacted some on phone no. [protected] and got standard reply that whatever is done it is as per rules. Still, your details are taken and we will revert back to you in 24 hours.

Isn't it cheating your customers?? On one side you charge us for "lifetime validity" and on other side you suddenly reduce validity to one month for specific recharge value of Rs. 333 only??

I do not have consumption of Rs. 333 in one month.

You are requested to give me validity of this amount as per "lifetime validity" clause for which I have already paid earlier.

Your earliest correction will be highly appreciated.

Your faithfully,

Sharadkumar Shah