Vodafone — Activation o[censored]nknown packs | |||
I am using vodafone since last year every time i got activation o[censored]nnecessary packs and losing my balance, the customer care people carelessly say that they are helpless regarding the refund of balance money. The company should look into these faulty activations without any knowledge of their customers. If possible they has to refund my balance for my vodafone no. [protected]. Thanking You, Yours Truly, Sravan.(Victim/Sufferer) Was this information helpful? | |||
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Vodafone — Unnecessary Packs Activation
Respected Sir/MadamI would like to draw your attention towards problem facing by me due to the unneccessary Vodafone live Packs activation. My no. is [protected] using since last 3 years and in year 2010 2 - 3 time Vodafone have activated some packs without my permission and deducted my money also. When I called to Customer care department then they are not talking and even not responding properly.
Recently on 19th and 20th I received messages from Vodafone side that I am the luck user and got 1 MB vodafone live free till 24th Nov. 2010 and on Sunday I got one Service message and when I opeened it then within 2 seconds it closed down and I found that my balance is in minus 91.075.
On 22, 23, 26, 27 continuosly I called to Voafone customer care regarding this but again and again they transferred my called to their Seniors but was putting on hold for more than 40 - 45 minuts and was not ready to register my complaint.
I want to ask which kind customer care is this and even one time till 8 P.M to 11 P.M I didn't got any esponse from their side. some time they were transferring my call to senior then to other senior ans was playing this game with me. Even I got the reply by saying this that its not CC fault, its their web setting somthing fault and I have to contact to them. How can we contact to them.
One of the CC Eecutive said that you recharge and then activate the DND but the Service messages will come and other calls and messages will not come. What wass this answer? which kind of service Vodafone is providing to their users.
I am totally fed up with this because we are human being and till how long one customer has to face these cheap thing and after that they said to me to call on 121 No. and after calling on no. I register my compalint ther and from their reply they were supposing to call me within 24 hours but after a long wait I haven't receicved any call from their side.
Now I would like to ask one more thing till how long we have to wait for their call and are users are free to wait for their call only.
Now I feel that its Vodafone new plan to take the money from the users. And please also change the CC Executive because they don't have the manners to talk with Customers.
Now I request you to kindly help me to get rid off this problem otherwise now the situation is this that I'll not be able to recommend to other peolple to go for vodafone.
I hope I'll get some good reply from your side and I'll be waiting for your response.....
Thanking You
Shruti