[Resolved]  Vodafone — Refund not processed

Address:

Chennai, Tamil Nadu

Hello there,

I've had a nightmare experience since I opted to go for Vodafone data card. I purchased a Vodafone datacard (No: [protected]) on 5th of February (for Rs. 1600/-) and was promised speed of minimum140 KB/sec but the download speed never crossed 5 KB/sec on a fresh install of Windows XP protected with AV. I contacted Vodafone customer service multiple times and went directly to Vodafone store thrice to report this but received NO REPONSE WHATSOEVER.

Finally I decided to return the device which has given me only hassles but nothing else. I returned the datacard on February 28th at Vodafone Store Perambur (Paper ills road) and was told that refund will take 2-3 months to be processed. I waited for 4 months and then walked into the Vodafone store where I surrendered the datacard in the month of July. The irresponsible Vodafone female representative said that they are processing there were 2 more refunds that they are processing together and it may take a month. I walked again to Vodafone store in August having not listened from them but the female Vodafone rep who took the refund request was on leave that day and no otherscould attend me on my query.

Until now, there hasn't been a single call from Vodafone about the status of refund process but instead an advocate called me regarding non-payment of Vodafone bill for three months . The Vodafone datacard was almost unusable while I was in possession of, and surrendered it to them 20 days later I purchased but Vodafone charges me 3 months of Internet usage and sends a legal notice for non-payment. I felt what is this and is there something I can do to take action against Vodafone for the blunder that they have done to me???

Kindly look into this complaint.

Regards,
Ganesh