[Resolved] Vodafone — Company cheated

sagarg3320

from Chittur, Kerala

Address:

Pune, Maharashtra

Hello,

This is an VERY BAD experience I am having from Vodafone. Here are the details -

I was using Vodafone number - [protected] with IBM corporate plan. I have received my December'11 bill. When I checked the details I was shocked by getting 513.78 bill. Then I checked it in detail and I found that it is having 259.78 as GPRS charges. I never asked to activate GPRS facility and it has been activated automatically. Without my permission they have activated GPRS facility. I have paid all the calling charges.

I raised a complain against this with Ref # [protected] but it was not resolved. And GPRS charges are still there.
After this I have disconnected the number only because of this CHEATING done by VODAFONE. Now I am continuously getting calls from Legal deppt to pay this charges (which is now something around Rs. 514).

I guess this is what the procedure Vodafone is applying for making money - Activate GPRS without permission then apply huge charges on it..if anyone accepts it then get it and if anyone deny and disconnect then send a notice.

I have escalated this issue till highest level but the whole system is CHEAT. So nobody will look into it.

Thanks,

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Dec 4, 2016

Complaint marked as Resolved

Verified Support

Apr 05, 2012

Vodafone India Customer Care's response Hello Sagarg,

Thanks for writing in, trust our Nodal Officer was able to address the matter. Please email us at vodafonecare.[protected]@vodafone.com for further assistance, we'll do our best to help.

Regards,
Vodafone Customer Care, Maharashtra and Goa

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Comments

riteshwizeal

from Mumbai, Maharashtra

Vodafone — Cheated by the company

pls help

*****the mail i have sen to vodafone copy of same *************************

Vodafone E-Bill for Account No : 1.5800831 (Vodafone No. [protected])

I Would like to bring to your notice, that i feel that i have
been cheated by your company.

So, After speaking to your unprofessional and disgusting customer care department and not so helpful people in Vodafone gallery iam writing this mail to your department.

I would love to be polite but I feel really upset about your services.. not to speak a lot.

I will make it short and sweet …this is how your company makes fool of the clients
Here is my plight and iam sure I will go to any extent.

Iam your customer since last couple of years and …2 year back I was on a plan In which

I WAS PAYING 60 PAISA OUTGOING FOR ALL LOCAL CALLS
1000 MINUTES VODAFONE TO VODAFONE FREE +++ IN MY EARLIER

NOW
FV199

LOCAL CALLS TO LANDLINE 1.69
TO OTHER GSM 1.69
TO VODAFONE 1.00
SMS CHARGE 1.0

I GUESS THE ABOVE PLAN IS THE MOST EXPENSIVE PLAN

WHO PUT ME ON THIS PLAN IN MY EARLIER PLAN

SINCE LAST TWO YEARS IAM PAYING THE ABOVE RATES AND ONE FINE DAY I COME TO KNOW THIS IS WHAT ARE THE CHARGES …I NEVER BOTHERED TO CHECK MY BILLS TRUSTING YOU GUYS….

I NEED A SOLUTION ASAP THIS IS MY FIRST EMAIL COMMUNICATION AND NEXT TIME IAM GOING TO CLOSEST VODAFONE GALLERY….

RITESH [protected]

p.v.chenchaiah

from Hyderabad, Telangana

hi respected concern,
my vodafone num is [protected].
nw im in nicholas 199 plan .
my name is p.v.chenchaiah

complaint : bill date : 25-05-09 to 24-06-09

charged 30 rs in my account mentioned in phone bill as others ..
139 sms charged as international sms i.e.5rs each ( 3 sms )
i approach the s.r.nagar vodafone store at hyd ..
but there is no reply.
every month charged as 30 rs for others

plz help 2 me

p.v.chenchiah