[Resolved] Vodafone — deduction of balance without usage | |||
even after applying for a bbm package of 399 which includes internet and bbm usage with the email accounts,there has been a deduction of 300rs in the accounts not at one shot but at several times in the name of SESSIONS cost,at an average of 3rs per deduction.I would have left it had i used the internet,but even without a usage there has beeen a deduction and i hereby want my money credited back to my number asap. My phone number is [protected] Was this information helpful? | |||
Dec 14, 2016 Complaint marked as Resolved Verified Support Dec 01, 2012 Vodafone India Customer Care's response Hello Anuj, Kindly note that you are being charged for video streaming and youtube usage via Vodafone Live. Hence, the charges are valid. Kindly deactivate Vodafone Live settings to avoid further deduction. Please visit your nearest Vodafone Store to delete the settings. Regards, Vodafone Customer Care. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone — deduction of balance without information
on 17 november my balance in the mobile-[protected] suddenly reduced to -32 rupees from the positive figure.i am not satisfied with vodafone services .kindly take action