Hi Vodaphone Team,
This is with regards to deactivation of vodaphone postpaid connection request put as on 12 March 2010.
The vodaphone postpaid no. [protected] is used by my friend Anindita Banerjee on my name and address. She called up vodaphone Delhi customer care ([protected]) for the deactivation of the postpaid connection as she has recently moved to Bangalore and would no longer continue with this connection as she has already taken local mobile connection for Bangalore. This call was made by her, after full-settlement/payment of the due bill for the month of February 2010 for Rs 1857.00 and was well informed to the customer care executive as well.
After lot of call transferes to various Customer Care Executives/Departments of Delhi Vodaphone Customer Care, she finally, got her request as processed.
Waiting for a justified reply
Ratika Aorra
The Customer Care Executive informed her that while talking to her on phone he side by side has processed the request for deactivation of postpaid no. [protected] and this will take another 72 hrs to end up the vodaphone postpaid connection.
However, when my friend asked for the reference no.to track or follow up with Vodaphone customer care for in case, if the request is not processed.
The Customer care executive replied to be rest assured as he has already proceesed for deactivation for no. [protected] and automatically 72hrs from now the connection will be deactivated, so need not to worry.
She also requested to drop an email as the deactivation for no.[protected] is processed for her own records; but the CCE replied that we donot send any intimation through email for deactivation of no. to customers as it is the company policy. She also asked if, she is needed to go to vodaphone store for any obligation., which the customer care executive replied as not required.She also gave her current no. that she is using to CCE for any further information required.
After giving this much assurance to customer, how you cannot process the request for deactivation of connection. I am receieving several calls and notification from vodaphone department to make payment for Rs 1101.00 for no.[protected] as this postpaid connection is on my name.
When I informed, my friend who is using this no., that deactivation request which she told me, she has already made for this no., was yet not procesed.
To her surprise, she again called up Vodaphone Delhi Customer Care on 18th April 2010 as why this request is not processed, when she was made rest assured by Vodaphone Customer Care that request has been processed already.
The CCE told that such request was never made and they donot have any record as deactivation for no. [protected] as processed. They also asked for any reference no. provided for same and told as per their record, they donot have any information regarding such.The call was finally transferred to Floor Supervisor.
The Floor Supervisor Mr. Sohrab Raza of Retention Team from Delhi Vodaphone Customer Care Team told that they require following details for deactivation on connection-
They want my ID proof, Address proof, passportsize photo and payment for the month of March.
I have planned to provide the same to Vodaphone store to deactivate no. [protected] as there is no other option as was informed by Mr. Sohrab Raza. However, neither, me nor my friend is going to pay for the month of March just because of your mis management.
My concern is if this would have been communicated that time this much hassel would not have happened. We are taking so much pain and wasting our so much time just because of your mismanagement.
If this prolongs, I have to raise another request to deactivate all of my vodaphone connection. I would not like to use any product of such company who keeps false promises and so much mismanagement inside the co. I am sorry but I am very disappointed with such service.
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