[Resolved]  Vodafone — Forfeit of balance amount

Address:

Delhi

Dear Sir,

I was using vodafone mobile no.[protected] from last 8 years. I was abroad for 6 months (from June 2010 to 12 December 2010). When I was in Amsterdam on 13th of December my sister recharged my mobile number with Rs.1000/- and I used my phone in Amsterdam airport and after coming back to India my phone was working. Then suddenly on 17th December all the outgoing calls were stopped. I can receive the calls but I can not make any call. I called customer care and they told me that my problem will be sorted out within 24 hrs but after 24 hours I was not able to make any calls and even incomings were stopped. So I went to Vodafone store at Rajeev Chowk metro station and they told me that I have not submitted my verification papers that is why my phone has been blocked then on 22nd December I submitted all my papers, they told me that my problem will be solved within 48 hrs but after 48 hrs problem was not solved. Then again I went to vodafone store and they told me that my account has been activated but my sim card has spoiled that is why I am not able to use my phone and I have to buy new sim card. That time sim card was not available in their store so I went to Paharganj vodafone centre and the executive there told me that my phone has been blocked and it has been transferred in company's name because I have not recharged my account in the last 6 months and the money around Rs.550/- has been forfeited by the company. According to him sms has been sent to me on 8th December that if I will not recharge within 48 hrs they will block my phone. Since I was abroad I have not received any such sms.

I was surprised to know that if they sent me a message on 8th December and according to that my phone has been blocked on 10th of December then when my sister recharged with Rs.1000/- why they accepted it and how I was able to use the phone abroad and for 3-4 days after coming back. And without informing me anything they just forfeited my balance amount.

One more thing why customer care is not able to give me satisfied answer? I have talked with customer care, with Rajeev Chowk Metro Station store executives and with Paharganj Vodafone store executive and all gave me different reasons.

I was not expecting this from such a big company since I am Vodafone customer from 2002 and had never faced any problem before that.

I request you to look into this matter immediately so that I can use my Vodafone number since I have given this number to all my friends and relatives.

Thanking you

Sonia Rawat
Mobile no.[protected]
Landline No.[protected]
Email id [protected]@yahoo.co.in