[Resolved]  Vodafone — 2gn internet pack service not activated even the amount paid to vodafone 5~6 times as per Vodafone executive instructions

Address:

Delhi

VODAFONE CHEATING/IRRESPONSE/ STORY: Still till today it is not resolved.. Request to all if can help me.
[protected][protected][protected][protected]
Dear Sir/Madam,


Till now from 21st Feb. to 15th Mar. (22 days passed) there is no action taken on this issue. I cannot keep quite as because I have paid for the same. Kindly look into the matter and resolve my issue immediately.


Thanks and regards,


Ashok

--- On Wed, 3/9/11, Ashok Panchal <ashok.[protected]@sonagroup.com> wrote:


From: Ashok Panchal <ashok.[protected]@sonagroup.com>
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack
To: [protected]@nic.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in
Cc: marten.[protected]@vodafone.com, vittorio.[protected]@vodafone.com, samaresh.[protected]@vodafone.com, tv.[protected]@vodafone.com, kumar.[protected]@vodafone.com, anuradha.[protected]@vodafone.com, 'vodafonecare.[protected]@vodafone.com', 'vivekg.[protected]@vodafone.com', 'Sushma.[protected]@vodafone.com', 'j.[protected]@vodafone.com', 'vodafonecare.[protected]@vodafone.com', "'ashok'" <[protected]@yahoo.com>
Date: Wednesday, March 9, 2011, 2:38 PM


Dear Sirs/Madam,

Since 05th March 2011 to 09th March 2011, afternoon (time 02:36 P.M), I have not received any solution from the all concerned deptts. It is really very bad, shame and unbeleivable for the all concerned. Now I request you to kindly compensate my all expenses. Becuase of incorrect/wrong and non transparent Vodafone system + useless and very poor communication, I have already lost and wasted a lot of money, time and actual loss of study, for which I had taken this pack/connection. I donot have excess money for Vodafone. I have decided to withdraw my relationship with Vodafone. Now I donot want to get it activated the same.

Request to make the full compensation, against my problem faced due to the VODAFONE.

Thanks and regards,

Ashok

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Monday, March 07, 2011 9:04 AM
To: '[protected]@nic.in'; '[protected]@trai.gov.in'; '[protected]@trai.gov.in'; '[protected]@trai.gov.in'; '[protected]@trai.gov.in'
Cc: 'marten.[protected]@vodafone.com'; 'vittorio.[protected]@vodafone.com'; 'samaresh.[protected]@vodafone.com'; 'tv.[protected]@vodafone.com'; 'kumar.[protected]@vodafone.com'; 'anuradha.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; 'ashok'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack


Dear Sir/Madam,

I would also let you know something more in details about Vodafone:
1.. That, during the this problem, I wasted hours in communication at 111 and [protected] dialling from my Vodafone no., for for explaining my problem, but still I could not communicate on these nos. The pre-recorded messages are keep on repeating in a loop. Then I dialed from other no, i could able to talk at [protected]. This is also there policy for earning, which is not justifyable/correct.

2. Based on the Vodafone executive instructions, I have followed accordingly (by recharging and waiting for activation of services) but still it was not activated. Again I got the same msg that you used internet before the activation. Please ask to VODAFONE How many months / years will take to activate this Pack.

2. As I had purchased the Vodafone Data card device and paid already lot of money for the 2GB pack activation/internet, because of that, I am running behind for Vodafone. Otherwise there are many other providers who are offering good services in cheaper rates now. But due to the data card which I have purchased, I am trying to be with Vodafone. But now I may not be more with Vodafone.

3. I had also noticed during the visits time at VODAFONE stores, I also found others who were facing this kind of problem, but they might not communicate as I am doing.

4. Now sir, I would like to ask for compensation of the same (the problem which I have faced becuase of VODAFONE services) from VODAFONE (IData Card value + Recharges value + time + harasmen all) and you decide the same, by understaing the problem in deeply.

5. Finally, it is the choice of VODAFONE and your (authorities instructions) to VODAFONE that you would like to keep me with Vodafone or not. The customer will find out their other way, if he is facing problem (in terms of communication services or network services or cheaper services).

I have just informed you the status of VODAFONE services. Again it is upto you (The higher authorities, who provides the licenses) that how you will handle this. I have done a lot from my side.

Thanks and regards,

Ashok
[protected]

-----Original Message-----
From: ashok [mailto:[protected]@yahoo.com]
Sent: Saturday, March 05, 2011 8:58 PM
To: [protected]@nic.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
Cc: marten.[protected]@vodafone.com; vittorio.[protected]@vodafone.com; samaresh.[protected]@vodafone.com; tv.[protected]@vodafone.com; kumar.[protected]@vodafone.com; anuradha.[protected]@vodafone.com; 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'; Ashok Panchal (SKSSL)
Subject: FW: Services on your Vodafone mobile number [protected] [REF:[protected],[protected],[protected]] for activation of 2gb internet pack


Dear Sir/madam,


Kindly look into the matter and request you to take necessary actions against VODAFONE.
In short, I would like to state as below:-
1. First Recharge 2GB Pack in Rs. 95 on 21st Feb. 2011 at 10:30 A,M.
2. Since that period, I am running behind (through e-mails, visiting to the stores, customer cares, nodal officers, Appealing authority etc at all places) Vodafone for 2GB Internet Service activation. But could not get till today the 2GB Pack activated.
3. As per vodafone cheating, in between I have got 5~6 time recharged due to the negative accounts happened, even without usage of my internet.
4. Last 2 days back, I again went at Vodafone stores at Gurgaon (Palam Vihar) and their I came to know that the VMC is activated. I got the messages also for 2GB usages. But today 05 March 2011, I am again not able to use the Internet because of the negative account.
5. After that I communicated at [protected] customer care, there I found that the 2GB plan was not activated and because I used internet from since 2 days so the account went in Negative. I am very much disappointed with the kind of activities by Vodafone. It is horrible.
6. I have already wasted a lot of money, time and harrasment to get this internet service/pack. But till today from 21st Feb 2011 to 05th March 2011 (12 days passed) I could not get the same.
7. In todays time, if they are providing this kind of services to customer, they should not be in the field of customer services. As per my experience had with Vodafone, in customer services it is 0% while having the all facilities of communication.
8. The Vodafone is cheating me (customer). Because I had taken the Rs. 95 internet 2Gb Pack but I have paid around 10 times more by cash and here I am not adding my precious time and problem faced due to the same.
9. Vodaone systems are not transparent and nor able to provide the services to customer. From top to bottom, all are useless for me. If this is the case, then the Vodafone does not qualify for these kind of service providers. This is all not acceptable.


I request you to review my case and take appropriate actions against VODAFONE and also request you to arrange the activation of my 2GB internet pack alongwith my all recharges reverse which I have done without my usage of internet, without any more delay. I have been cheated by VODAFONE and push me in problems a lot.


For more details, you please refer the full story/details in the below mails.


Hope for a quick actions.


Thanks and regards,


Ashok
[protected]

--- On Wed, 3/2/11, Ashok Panchal <ashok.[protected]@sonagroup.com> wrote:


From: Ashok Panchal <ashok.[protected]@sonagroup.com>
Subject: FW: Services on your Vodafone mobile number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Wednesday, March 2, 2011, 2:39 PM



-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Wednesday, March 02, 2011 10:19 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,
Kindly confirm me the same. Since last 10 days I am requesting and doing follow-ups with you. Kindly awake and help me.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Wednesday, March 02, 2011 8:32 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

Kindly confirm me for the activation of the 2gb internet pack. Till now I have not yet received the message for the same.
regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 6:17 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sirs/Madams,

As per our discussion, you are going to refreshing the all services including Internet Pack 2GB service activation. Again request you to kindly donot forget to do so. I am very much waiting for the same. Seconly also request you to send me a confirmation on the same.
Thanks and regards,
Ashok
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 5:12 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,
As discussed with you (Mr. Saurabh at Nodal Office, [protected], Okhla), based on our discussion, I have recharged it again with Rs. 30 now you are kindly requested to start my internet Service pack of 2GB as oosn as possible. My children educatiion is affceting due to the same.
Regards,

Ashok

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 3:07 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All,

Kindly revert back on the issues.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 11:33 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All,

Please resolve this problem as soon as possible (pending from 21st Feb to till today, 1st March). I need your response on the same. Urgent please.
Regards
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 10:36 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All,

Please finish this activity by first half becuase afther that I have to decide for next action. The customer is like a HEN and you would like to get the all eggs at one time.By this you cannot get the more customers (Hens for Eggs).
Regards
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, March 01, 2011 8:58 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,
According to your system, I never will be able to keep my account in positive, it is like an open way from one side I keep on recharge and other side it will go (will not accumulate) without my usage. Your customer care (111 and [protected]) both nos are fail unable to contact your any executive. What you people think, that pull the customer tll the end. You are not for Happy to help you are only happy to make trouble. I am so much in angry with Vodafone. that if I will get any body I will hang them. You people have only two answer that it will take 24 hours to activate the service or your account is in negative. But the root cause for this is only VODAFONE system / all executive/seniors / management. You are not liable in any category. From your all activities, I have understood that I shoudl earn for VODAFONE. They are now like a rich beggar you people are froud and big cheater. Now I will not leave you as it is . I will file a case on Consumer court regarding the same. I am so much disturbbed because of VODAFONE, I myself has fired to my children. Because they asked me about the services of internet access for their study. But I had no answer and I was pushing to myself. It is all happening becuase of VODAFONE. You people donot understand the feeling and trouble. You all "from bottom to Top at VOdafone" stand on my place and feel them. What is a problem . I have seen the VODAFONE. Now you have crossed the all barriers of my patience. You all are useless. I ahve also understood that you are shameless and you will not understand anybody's situation. But I also know that "By cheating you will no live more happy" and "wooden case can be put on fire only one time" Look at GOD, he will do the justice. If you are happy with my 2,000 rs.. God will take you in crores. You cannot be happy and make the building by the CHEATED and froud money.
Further I will think that I have donate the Data card and the recharge money to a beggar called VODAFONE.

Thanks and I pray to god for you to give "the only power of other needless people feelings" and also make yuo understand the meaning of HAPPY TO HELP in reality.
Ashok
-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Saturday, February 26, 2011 7:20 PM
To: Ashok Panchal (SKSSL)
Subject: Vodafone live service of your Vodafone mobile number [protected] [REF:[protected]]


Dear Mr. Kumar,



Thank you for writing to Vodafone regarding Vodafone live service of your Vodafone mobile number [protected].


We would like to inform you that the Vodafone live services are not activated on your Vodafone account due to less balance on your Vodafone account.



Assuring you with best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com



We value your association with Vodafone.





Happy to help

Sumit Singha

Vodafone Care



Contact numbers*

Customer Care : 111 or +91- [protected]

Fax number : +91- [protected]/[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in







-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Saturday, February 26, 2011 4:54 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

Till now I have not got any confirmation from yourside nor any message for using internet services. You have won. Parallely, I have called you many times at[protected] today snice morning but no activation of services. It is totallly frustating situation for me. I think you have decided not to improve. Now I need to know and thick more how to come-out this situation. You have crossed the all limits and making customer. Its mean for you the customer is no meaning. It is like "Playing flute in frnt of Buffalo" .
If you donot want to provide these services then please do not advertise for the same.
I have made a very big mistake to get your connection.
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Saturday, February 26, 2011 12:15 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sirs/Madam,

Again sorry to inform you that your response time is very much high not in hours it is in days. Now you can find it by yourself about vodafone"Happy to Help" slogan. It is Horrible. Unbeliveable, it is just like a govt. offices.
It is beyond of expectation after so much communication. There is no prompt reply.
Nothing is left to say.
Regards,

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Saturday, February 26, 2011 9:47 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sirs,

No response from your side. It is the picture and image of the Vodafone actually as per my experience with Vodafone all juniors to seniros. one side, you mention "Happy to help you" this is in what terms "Happy to make trouble and then make money to serve in this manner". This is the mirror image of your Vodafone slogan. Make your system Transparent and Fool proof, to avoid any such issues with customer. If there are any issues with services activation, which requires more activation time, clearly infomration must be reached to the customer. But in the today's time, hours are not expected to activate or deactivate of any services. This is my all feedback and now it is upto you whether you want to make improvement in your system or not. Here in my case I have paid extra more than a month. and now it is your whole responsibility make proper justice with me , It is yuor system failure or it may be designed by yuo like this for cheating to customer. But it is all Vodafone fault. Understand the situation of customer and also feel the yourself in the category of same as mine (consumer) and feel the problem/inconvinience cause by you w.r.t. time, money and dissatisfaction all areas are no level. In a conclusion, please check the all details and make the proper reversal of my charges and also request and suggestion for future to reduce your cycle time and make your system fool proof and transparent to make customer delight.
Again also request to confrim me the internet activation of 2gb plan.

Thanks,
Ashok
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Friday, February 25, 2011 2:54 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

I would like to clarify that after that recharge of 95 rs. I have already rechared the balance negative account and again it is in negative side. I donot understand the Vodafone. This is purely cheating and keeping people in dark. I am very much annoyed and I think that I should destroy the card and device. You have charged/cheated more than the Coupon money without my usage. I again ask you to check my details of visited sites. You will clearly get the real picture. Now I cannot/will not do nay more recharge. You look into matter and activate the services. It is all happening due to the Vodafone system failure. Your system must be so robust/fool proof to happy customer. It is zero percent customer satisfaction. You have the all communication facilities and still you people have taken a lot of time. You discuss internally and close this chapter. it is not acceptable and improve / change your system for building customer relationship. As per now my experience, the customer satisfaction is very much poor in today's time.

Again request to activate the internet services because I have already paid on 21-st Feb. at 10:30 Am and let me use your services till the time.

Regards,

Ashok



-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Friday, February 25, 2011 1:21 PM
To: Ashok Panchal (SKSSL)
Subject: Services for your Vodafone mobile number [protected] [REF:[protected]]


Dear Mr. Ashok,


Thank you for writing to Vodafone regarding services for your Vodafone mobile number [protected].



We do understand the inconvenience that you have experienced and stand by our commitment to rectify the unpleasantness caused by this experience.




We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.




We would like to inform you that as per our records, the Bonus card of Rs 95 have not been successfully activated on your Vodafone mobile number effective 21/02/2011 because of insufficiant balance in your Vodafone mobile number. We request you to kindly recharge your Vodafone mobile number and confirm us, so that we can do the needful.



Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com.



We value your association with Vodafone.



Happy to help,

Laxmi

Vodafone care

Contact numbers*
Vodafone Number : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Friday, February 25, 2011 8:52 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'; 'j.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear All Sirs,

Kindly look into the matter and resolve the issue and start internet services activated, as I have paid in advance and still I am not able to use use. I am very much disappointed with the kind of activities.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Friday, February 25, 2011 8:35 AM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

Till now the service is not activated. I have already paid (95+85=180 Approx double of the pack) but till now I was not able to use the Internet Services. Again I checked the no. account no and got the recorded messages that your account is in minus 40 Rs. It is the limit of any thing. If you add this amount also into the same then its mean 180+40 = 220 including the the 95 Rs pack, I have to paid. It is drastically an example of cheating by Vodafone. I request you to correct (reversal the amount) and start my services. You have crossed your all limits.

I am very much annnoyed with Vodafone. Please take the imemdiate actions.
Regards,
Ashok

-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Thursday, February 24, 2011 5:31 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Ma'm,

Kindly revert on the below mail and confirm the status.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Thursday, February 24, 2011 2:33 PM
To: 'vodafonecare.[protected]@vodafone.com'; 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com'
Subject: RE: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Sir/Madam,

If you are saying that I have used the Internet, please also send me the details of sites, if it is available at Payable basis, still then please tell me the amount, I will pay first then send me the detail of visisted sites.

I am saying that I just tried to connect and used "USe 144" command also to know the staus. But I could not get and for that , I wasted my more than 2 hours Then I went at your Vodafone store and till today I am following up to you (Vodafone) but no activation of services. You can understand that how much time and money I have wasted in useless activities. The followups are the non value added items for customer but for you it is value added items because you have made like this systems which creates problems for customer and makes money for you.

I again request you to kindly confirm me about my services activation.

Thanks and regards,
Ashok
-----Original Message-----
From: VodafoneCare [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Thursday, February 24, 2011 12:11 PM
To: Ashok Panchal (SKSSL)
Subject: Services on your Vodafone mobile number [protected] [REF:[protected]]


Dear Mr. Ashok,


Thank you for writing to Vodafone regarding the services on your Vodafone mobile number [protected].


We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.
We would like to inform you that as per our records the recharge of Rs 95 was successful, however it takes 4 hours to get the benefit of the same.


Further we would like to inform you that you have used Vodafone live services before the same get activated on your Vodafone account .Hence you have been charged correctly for the Vodafone live services as 10p10kb.

Assuring you with the best of our services at all times. For further assistance, mail us at: vodafonecare.[protected]@vodafone.com

We value your association with Vodafone
Happy to help,
Amit Gautam
Contact numbers
Vodafone Care : 111 or +91- [protected]
Fax number : +91- [protected]/[protected]
E-mail : Vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: ashok.[protected]@sonagroup.com
Sent: 22-Feb-2011 19:37:02
To: vivekg.[protected]@vodafone.com; Sushma.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Cc: [protected]@yahoo.com
Subject: RE: Complaint about Vodafone cheating

Dear Sir/Madam,

Sorry I forgot to mention Vodafone Mobile no.. It is [protected].

Secondly, If you find in your system any transaction, then please give me
the details of sites visited. If this information is available on the
payable basis, then please inform me. I want to verify my visited sites, but
please note that I did not use any site.
Waiting for your quick reply, as I am not able to using the 2gb plan. and I
have wasted a lot of time and money by visiting and communication to
Vodafone. If you stands on your same langauge, as told by your executive,
then I can say it is unjustifiable/incorrect.
Regards,
-----Original Message-----
From: Ashok Kumar [mailto:ashok.[protected]@sonagroup.com]
Sent: Tuesday, February 22, 2011 7:15 PM
To: 'vivekg.[protected]@vodafone.com'; 'Sushma.[protected]@vodafone.com';
'vodafonecare.[protected]@vodafone.com'
Cc: '[protected]@yahoo.com'
Subject: Complaint about Vodafone cheating

Dear Sir/Madam,

I recently, had taken a new connection in the last month on 20-th Jan. 2011.
I was using your 2GB (Rs. 95) internet pack. Yesterday, after one month, I
re-charged it with Rs. 95 for 2gb pack. I got a msg as recharge with Rs.
0.6. But I did not get the msg of 2g usage. So I tried to do by USE 144
option to get the msg. But unable to start the internet. Then I went to your
Vodafone Mini store. But could not get it activated.

Now today, I discussed with yuor Vodafone customer care. (1) it is very
difficult to talk tou the executive for the concerns. Anyway, from your
executive, I came to know that my balance is gone by approx.Rs.-55 rs while
there were the positive account was approx. Rs.16. I want to tell you that I
used only USE 144 to get the msg only. I did not use your internet.

I have requested to your executive to make it correct. I am also requesting
you to make it correct and start my services. Please underatnd that I did
not use it if it is used by system, then I can say that your system is
cheater.

Please note that If you also would be unable to do so then please understand
that you will loose your one customer. Because I am cheated by you. You must
listen your customer;s problem. As I have already purchased 2GB pack. So in
this case, I can thick for one month but later on I will search for the new
way.

Please look into the matter and request to do the needful.

Yours Customer
Ashok
[protected]