[Resolved]  Vodafone — Height o[censored]nprofessionalism....VODAFONE SUCKS....

Address:

Delhi

I hold a mobile no. [protected].
I had given a request for the waiver of my late payment charges of Rs. 100 for the January Month bill in January, had spoken to the customer care executive on the Vodafone care and he assured me that it will get waived off but it was reflecting in the month of February and again I had given a request for the same in March also where there was again the late payment charges were reflecting. So ideally i should given a waiver of 200 in my March bill.

I had called up regarding the same on 22nd March 2011, when I have shared my query with the Customer Care Executive (Vipin) he said he would transfer the call to his senior and he asked me to be on hold, which lasted for 45 mins. But even after 45 minutes (I think, its again the source of income for Vodafone now, since customer care calls are chargeable) also there was no answer, again I called back and some other Customer Care Executive (Raj) picked up the call and again he kept me on hold for 23 minutes, but there was no response. I called up again then the CCE (Ajmer Singh) transferred me to the Supervisor (Harish) who listen to me and assured me with the request no. [protected] that it will get waived off. When I inquired about the Black Berry rent which was charged in advance for the 2nd month and was suppose to get adjusted in the 2nd month bill, the supervisor was also not aware about the plan or the procedure and disconnected the call.

I think this is enough for anyone to avail the mobile number portability and switch over from Vodafone.

The services of Vodafone really SUCKS.................