[Resolved] Vodafone Egypt — Deficiency in providing Service | |
Dear Sir, Madam I would like to express my deep appreciation to the service of Vodafone Egypt and express my admiration yet I'm not a Vodafone user. As an admirer of the pioneers, I have a comment that would like to express as well. My mom WAS a Vodafone subscriber (Business system) and the number was not registered under her name. She changed to pre paid card system with a NEW contract issued through Vodafone Egypt and under her OWN name. Then, there was an announcment that anyone could easily shift between local networks with the same number and that it will take him only one week to conduct it. She tried to do and follow what they advertised for. Unfortunatlly it took her almost one month and nothing happened. The MAJOR thing is that whenever the other mobile network tries to ask about the owner of her number in Vodafone Egypt, they reject it!!! Disregarding the contract that we have from them!!! Now it's taking us so much time and hassle to do the EASY procedures that they are advertising for!!! My mom's name is: Sonia Abdel Azeem El Saharty and her phone number is:[protected] I thought to share such a comment with you as it is not supposed to come from an established service provider like you. Thank you for your time and usual cooperation. Looking forward to hearing from you soon. Samah Fayek Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear sires,
Me and my family have 8 old vodafone lines and we had no problems at all since we got vodafone service.I usually join the convenient offers.a while ago, I've joined on of those offers, but I realized that it is not convenient for me.I called the service center and I asked for getting that offer removed from my mobile.I got the most strangest cancellation condition I've ever heard before "sorry you have to wait tell you less than one pound to be allowed to get it cancelled !!!
Sires, do you know what dose it mean?
1) To stop charge my mobile, which means stop using it to call my clients and to follow up there requests and complaints.
2) To stop ending money to my kids.
3) Have a very bad impression about vodafone for the the first time...
Me and my family have 8 old vodafone lines and we had no problems at all since we got vodafone service.I usually join the convenient offers.a while ago, I've joined on of those offers, but I realized that it is not convenient for me.I called the service center and I asked for getting that offer removed from my mobile.I got the most strangest cancellation condition I've ever heard before "sorry you have to wait tell you less than one pound to be allowed to get it cancelled !!!
Sires, do you know what dose it mean?
1) To stop charge my mobile, which means stop using it to call my clients and to follow up there requests and complaints.
2) To stop ending money to my kids.
3) Have a very bad impression about vodafone for the the first time...
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in may 2009 i visited maadi branch to change my line to peronal and to change the mode of payment to credit card. all requirements were fullfilled and confimred to me that all has been done.
after 5 month, in november 09, and to my astonishment, voodaphone deactivated my line due to unpayment, and without prior communication.
i visited the branch and discovered that the direct debit did not work due to technical reasons AND that the line is still in teh name of the company and not me!!
the customer service officer - mohamed - did not solve my problem, did not reactivate my line and told me that someone will call me.
that did not happen to date!! i am very dissapointed and i have never complaint before.. but i am because i do consider myself a vodaphone customer and feel that it is my duty to complain and make aware that there is a problem with the customer service - which was not, never, the case before.
my phone number is [protected].