[Resolved]  Vodafone Essar Limited. — Outgoing Calls restricted

Address:

Mumbai City, Maharashtra

Being in partnership business, we have 3 Vodafone connections under group talk plan;
[protected], [protected], [protected] since last more then 10 years and always paying bills amount within the due date by a single cheque through our Company account. Never been a defaulter in payments. Also having a dynamic credit limit of around Rs.25500.00 in total across all the above three numbers account. Yet, due to a small error of my Partner not having jointly signed the last cheque of Rs.1958.49, (which was also paid well within the due date)the same was dishonoured. On learning about the same, we requested to have it sent back immediately to have afresh cheque made through our company account, we were assured it will be couriered & also so assured of not restricting our outgoings till the payment is cleared. However, outgoing calls on all the above three lines were restricted abruptly on the early morning of 13th Jan.11 onwards. Only after calling 10 times to various vodafone customer care & explaining rather pleading & being at their mercy, requesting & apologizing for the human error of my Partner, did they re-activated the outgoings. Yet, again we are sent SMS (threat) of paying the over due amount else outgoings will be restricted though we have still not received our dishonoured cheques back, which they claim to have despatched on 10th January 2011. Under the circumstances, we are unable to issue new cheque and on approaching Vodafone Customer care several times to inform the same, the so called customer Care executives after giving a peaceful hearing, put you on an indefinite hold, later turn up helplessly & ask us to pay cash else face the music. It is so absurd to claim an outstanding amount in such an extortion method & that too a meager amount of Rs.1958.49. What is the dynamic credit reflected in our Bill stand for?(or is it just a eye wash, to please a client?), if the same cannot help us in such times of inevitable human error without intention, which lead to all this kind of trouble, harassment, embarrassment and loss of business & valued time. Instead of realizing & caring for the customer in its true sense by understanding the customers situation, they try to act more pricey by not resolving your difficulty and putting you on hold for indefinite period by trying your patience. What & how can Vodafone be taught a lesson in Customer Care in all its true sense? Pls. advice. Thank you. G. Gandhi