[Resolved]  Vodafone Essar Mobile Services Ltd. — Misuse of ID proof and wrong billing

I have been using a vodafone no. for last 5 years. I used to get call from vodafone that i should take an add on connection. after lot of persuassion by the agents, i called them to my office to have an add-on connection. the agent came to my office on 01/07/2008 and after taking my ID proof and Rs 250 gave a sim. The reciept was from M/s Intouch Solutions. I never activated that sim as I did not have a spare cell phone. To my utter surprise in the month of August I got a bill of Rs. 2652.94. I immediately called the Vodafone helpline no. the executive said that I have to visit a vodafone store for this. so i went to Vodafone store at Daryaganj, Delhi on 13/08/2008 and got my complaint registered. My complaint was taken and the complaint no. [protected] was given to me. It was told to me that, the no, which was allotted to me has been activated on another sim and that sim was used by some other person. I was told that I will not be disturbed again and the amount paid by me will be given back to me and the sim wil be collected by an agent of the company from me. i kept on waiting but nobady came. Again in the month of september I recived another bill for Rs. 5615.42. I was very disturbed. I again went to Vodafone Store at Daryaganj and reported the matter. It was fopund that even after registeration of complaint, the phone was not deactivated and it kept on warking and only on 30th September, the phone was deactivated. this is such a gross negligence on behalf of the company, which is causing mental distubance and tension to a loyal customer who has been with company fro more than 5 years. I was gain made to write a written complaint, which i did and gave my id proof again. From last 4-5 days i have been getting cals from Vodafone that I have outstanding bill against my name for that no. which i have never used. This is so disturbing and shows how vodafone is functioning. I would request you to please help me in this matter and get this complaint to the concerned persons.
Thanking you,
Arun Kumar Gurjar