[Resolved]  Vodafone — excess billing amount

Address:

Raigad, Maharashtra

Dear sir/madam,

Good evening.


I am a vodafone user more than last six years ,but so for i have not received my mob. bill on my e-mail ,reason may be wrong e-mail id in Vodafone record . Also several times i tried to give my correct e-mail id ,but they never updated in their own record. My mob. bill for the period of DEC12-JAN13 received unexpected amount. When i contacted the customer care he told me you have used Internet from your mob for a short time and due to that Rs 850 is Internet uses charges is added.
I never used the Internet by my mob. because i have mtnl net connection and PC at my house . No body is full to use mob net for few min and paid Rs. 850. I do not know how its happened ,because the mob uses time which i am being told by vodafone that time my mob. was at home and i was in some family party with my friend. I am worried either my mob is wrongly used or the bill charges are in correct. I have asked several time from cust. care excut. and visited the vodafone office as well, but could not found satisfactory result.
Please do the need full and suggest the right solution, because there is no question of money but misuse of my mob. for Internet uses made me worry ,which i can not do in any case.