[Resolved] Vodafone — Excessive Billing | |||
I had called up Nodal office on 14th Sept 2012 and complained regarding excessive billing. They mentioned that they will call me back on Monday i.e. 17th Sept 2012 but no call received till date. Credit limit is Rs.3k then how come it got exceeded and bill crossed to Rs.16k. i dnt understand this. I received msg on 2nd Sept 2012 mentioning that my credit limit is 3k and current unbilled amount is Rs.2942/- then on 3rd Sept 2012, i received an msg mentioning "Yr services would be barred as usage of Rs. 10535 (approx) has crossed credit limit. To restore, pl make pmt. for nearest store sms STORE <Area> <Ctiy> to 111. In one day, the credit limit crossed Rs.10k and the system didnt barred my services. When the limit has been set for 3k then how did it exceed it. There was no initimation regarding the crossing of data plan. How will a customer will be aware o[censored]sage going above the limit. There should an message sent to notify that you are going to cross the limit o[censored]sage etc. Was this information helpful? | |||
Dec 13, 2016 Complaint marked as Resolved Verified Support Oct 03, 2012 Vodafone India Customer Care's response Hello Nitesh, Please share your contact number with us here http://bit.ly/QqQq3G so that we can assist you at the earliest. Regards, Vodafone Customer Care. | |||
 4 Comments | |||
Comments
I have vodafone connection with my mobile no [protected]. I am using this services since past 10 years. My maximum bill amount would be not more than Rs. 5, 000 ever since I am using the services. During this years, I have been travelling national and international, inspite of that it never exceeded Rs. 5000/- per month.
I have never delayed or defaulted ever in my payment in the past since beginning. My credit limit is set to Rs. 10, 100/- in case of any misuse or so to avoid further liabilities on payments.
Recently I travelled to Australia on 4th Sept till 26th Sept 08. I kept checking my bills as to control and check if any excess usage beyond my needs.
On 7th Sept my bill amount by SMS was Rs. 449/- due. and suddenly on 13th Sept it was shown outstanding of Rs. 50, 237/-.
The credit limit set was exceeded and I do not know how and why?
I sent an email from Australia to vodafone asking to help me understand what happened and how can they help me?
To my surprise, my services was disconnedcted from immediate effect in the middle of my business tour without any information or explaination to my mail request.
I suffered the whole tour till I returned back to India.
I called up their call center to seek help and I was advised to pay the maximum of my previous bill amount so as to make my intentios clear and more importantly resuming my services. I paid Rs. 5000/- as a lump sum as advised by the call centre executive.
To my surprise, my services were not resumed and since then vodafone is chasing me to pay the whole amount for no fault of mine.
I have expressed my readiness to pay the amount which is equal to my credit limit as I feel I am liable to pay in any circumstances since I was in possesion of the hand set and responsible for misuse if any.
I also had taken 24X7 full time connection in my hotel room for my usage and hence I do not understand how and why the GPRS was billled on me. However, I 'own' the usage as said earlier.
My submission is,
1. If, The Vodafone machinery never deactivated the connection when the maximum credit limit was exceeded, why should I be forced to pay the whole amount?
2. Vodafone collection team comes with a discount offer to settle the issue but I feel since the problem occured due to their technical limitations and hence I should not be penalised for the same.
I have extended myself and offered them to pay more than the credite limit up to 100% and that is the best I feel I should do being 'not at fault' in this case.
I am working for a reputable multinational compnay and I hail from a cultured family with highest value system. I feel like putting this fact here to assure all that my intention is not to cheat but get justice out of the whole episode.
Balance supporting documents etc can be produced at an appropirate time as required.
Best Regards,
Uday Thakkar
I have never delayed or defaulted ever in my payment in the past since beginning. My credit limit is set to Rs. 10, 100/- in case of any misuse or so to avoid further liabilities on payments.
Recently I travelled to Australia on 4th Sept till 26th Sept 08. I kept checking my bills as to control and check if any excess usage beyond my needs.
On 7th Sept my bill amount by SMS was Rs. 449/- due. and suddenly on 13th Sept it was shown outstanding of Rs. 50, 237/-.
The credit limit set was exceeded and I do not know how and why?
I sent an email from Australia to vodafone asking to help me understand what happened and how can they help me?
To my surprise, my services was disconnedcted from immediate effect in the middle of my business tour without any information or explaination to my mail request.
I suffered the whole tour till I returned back to India.
I called up their call center to seek help and I was advised to pay the maximum of my previous bill amount so as to make my intentios clear and more importantly resuming my services. I paid Rs. 5000/- as a lump sum as advised by the call centre executive.
To my surprise, my services were not resumed and since then vodafone is chasing me to pay the whole amount for no fault of mine.
I have expressed my readiness to pay the amount which is equal to my credit limit as I feel I am liable to pay in any circumstances since I was in possesion of the hand set and responsible for misuse if any.
I also had taken 24X7 full time connection in my hotel room for my usage and hence I do not understand how and why the GPRS was billled on me. However, I 'own' the usage as said earlier.
My submission is,
1. If, The Vodafone machinery never deactivated the connection when the maximum credit limit was exceeded, why should I be forced to pay the whole amount?
2. Vodafone collection team comes with a discount offer to settle the issue but I feel since the problem occured due to their technical limitations and hence I should not be penalised for the same.
I have extended myself and offered them to pay more than the credite limit up to 100% and that is the best I feel I should do being 'not at fault' in this case.
I am working for a reputable multinational compnay and I hail from a cultured family with highest value system. I feel like putting this fact here to assure all that my intention is not to cheat but get justice out of the whole episode.
Balance supporting documents etc can be produced at an appropirate time as required.
Best Regards,
Uday Thakkar
Hi Uday,
Thank you for your post. Even I am a being billed excessively by Vodafone.
My billing has been excessive always and so I changed my plan to Rs. 199/- corporate plan. The first 1 or 2 months the billing was reasonable. But after that I was billed around Rs. 995/- and the email of my detailed itemized bill was not sent to me as usual. I had to call up customer care and request for the same. I got suspicious and installed a call logging software on my phone. The log creates files names with the number to which the call was made followed by date and time. To my surprise the logs show that there were 41 calls made which starts with the text "NoNumber" followed by "_dd-mm_hh-mm-ss" where, dd represents the date, the first mm for the month, hh for the hour, the second mm for minutes and ss for seconds. There are few other details which I don't want to disclose now.
I am still investigating on my detail itemized bill and if there are any new findings I will post the same. I too am looking for justice and decided to take action if need be.
Installing such a logging software on your phone it is supports is a good idea.
Thks...rgds
Frank
Thank you for your post. Even I am a being billed excessively by Vodafone.
My billing has been excessive always and so I changed my plan to Rs. 199/- corporate plan. The first 1 or 2 months the billing was reasonable. But after that I was billed around Rs. 995/- and the email of my detailed itemized bill was not sent to me as usual. I had to call up customer care and request for the same. I got suspicious and installed a call logging software on my phone. The log creates files names with the number to which the call was made followed by date and time. To my surprise the logs show that there were 41 calls made which starts with the text "NoNumber" followed by "_dd-mm_hh-mm-ss" where, dd represents the date, the first mm for the month, hh for the hour, the second mm for minutes and ss for seconds. There are few other details which I don't want to disclose now.
I am still investigating on my detail itemized bill and if there are any new findings I will post the same. I too am looking for justice and decided to take action if need be.
Installing such a logging software on your phone it is supports is a good idea.
Thks...rgds
Frank
Comment text,
plz increase the limit 2000/- to 5000/-
plz increase the limit 2000/- to 5000/-
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
Vodafone — Billing crosses Credit limit
I had given a credit limit of Rs. 500.00 for my Vodafone number. I cannot believe that Vodafone did not stop the usgae at my credit limit and was surprised to receive a bill of Rs. 926.41 for March 2008 and Rs. 877.71 for January 2008.The creidt limit is not the best method to put a cap on your monthly bill as you can see in my case. Beware that Vodafone will recover the excess amount for which you have not planned but will have to pay.
I remain a Cheated customer by Vodafone.