[Resolved]  Vodafone — Excessive payment Charge and Threatening

Address:

Chennai, Tamil Nadu

Myself [protected] user.

I have been a postpaid user of vodafone number for several years (4-5) and being paying the bills properly without fail. I am currently in overseas on an important project. Last month i recieved my bill as Rs945/- and i tried paying it through online through my credit card the vodafone payment service did not capture it even after several times of trial. I even tried my wifes credit card it did not work from here. therefore i choosed to tell them about this issue and emailed back to them with my mothers number to collect the payment from her which they usually do on request. I really respect the service of vodafone and do have recommended for many. But recently i have got am email after one month telling me to pay Rs 6225 /- and i would face legal actions and threatening email to which am deeply hurt and am not able to work in my current project properly due to their email and it embarress me a lot that they suddenly asked me to pay 6225/- instead of my original usage amount. i do have all my payment failure emails and the emails which i contacted them telling my mothers number. but i dod not expect vodafone employee to act in this way embarrasing me. I do believe that vodafone is an excellent private organisation as i have used them throughout many countries and had good service. But this email has hurt me alot. i need the necessary actions against this.

regards
Enoch