Vodafone — False Bill | |||||
Hi, Its regarding a false bill that i have received from Vodafone. I was actually called by a number saying that My number has been selected by Vodafone for providing free dongle. I was asked for my choice and i told if its absolutely free then i would take it. so they sent one of his executive to my office address and that person handed over me one dongle having a Vodafone SIM already inside. No documents were demanded that time as i am already using Vodafone postpaid connection for last 1.5 yrs. I used that dongle for hardly 3-4 days for surfing some websites. But i got a call from them and they told me some plans regarding 3G. But i denied their request. I also stopped using my dongle after that. After some days i started getting call from Vodafone regarding payment of Bill. I was shocked about knowing the Bill which was told 400 something that time. i told them that i am not going to pay the Bill. but they did not stop calling me and they keep on calling. two days before again i got a call and they are saying now that my Bill amount is 1000 rs. I am shocked about knowing the amount. this amount they are charging for that dongle which they have provided me free of cost and that i used for hardly three days. Request you to please help me out in this case and assist me to get rid of this unwanted situation. Regards, Himanshu Kumar [protected] Was this information helpful? | |||||
 4 Comments | |||||
Comments
I am attaching the BILL copy soon.
Reply
Dear Mr. Kumar,
We have received your email dated 18/07/2013 for your Vodafone Mobile Number.
At the outset, we regret the inconvenience caused to you.
We tried to get in touch with you on your Vodafone number [protected] from our number [protected] at 7:00 pm earlier today, but were unable to do so as the calls were not answered.
While we are trying our best to resolve issue on priority, we need to speak to you to address the same. Please let us know a suitable time or an alternate number so that we could call you and resolve all your concerns at the earliest.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help
Ravi Takwale
On behalf of Shailesh U
Appellate Authority
Contact numbers
For enquiries :111 or +91- [protected] (Postpaid), +91-[protected] (Prepaid)
For complaints/requests : 198 (toll free)
Appellate Authority : +91- [protected] (Available between 09:30 a.m to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : appellate.[protected]@vodafone.com
Website : www.vodafone.in
We have received your email dated 18/07/2013 for your Vodafone Mobile Number.
At the outset, we regret the inconvenience caused to you.
We tried to get in touch with you on your Vodafone number [protected] from our number [protected] at 7:00 pm earlier today, but were unable to do so as the calls were not answered.
While we are trying our best to resolve issue on priority, we need to speak to you to address the same. Please let us know a suitable time or an alternate number so that we could call you and resolve all your concerns at the earliest.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help
Ravi Takwale
On behalf of Shailesh U
Appellate Authority
Contact numbers
For enquiries :111 or +91- [protected] (Postpaid), +91-[protected] (Prepaid)
For complaints/requests : 198 (toll free)
Appellate Authority : +91- [protected] (Available between 09:30 a.m to 6 p.m. Monday to Friday)
Fax number : +91- [protected]
E-mail : appellate.[protected]@vodafone.com
Website : www.vodafone.in
Please find the attachment for the Bill Copy which i was received in the month of April. But i was told that service provided to me is free for first month. And if i am going for another plan for more data usage than i have to pay extra which offer i have declined directly.
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Hi,
I have taken this connection 2 months back. In the first month (SEP) bill I could see 14 ISD messages were sent from my mobile to some numbers ( which is not valid). And I have called customer care people and told them I never messaged to any ISD. Then no one showed up.
Then next, onth bill created, I was out of town for 20 days (dewali vacation), again the bill has been generated (OCT bill) and again in that bill same 14 ISD messages. I could prove with my flight tickets I was not in HYD on those days, which was shown in bills ISD message has been sent and my mobile has been switched off for those 20 days. I could see the bill has ISD message which shown as sent on those days, when I was in out of AP. I could prove my mobile has been switched off and I was out of AP on those days. If I could send those message it should send by other state tower.
Actually my first bill(SEP bill) has been sent to some other incorrect email id. I have updated my email Id as per customer care instruction and I have got the message also your email id has been updated on OCT month.
Again Oct bill has sent to same prior incorrcet email id. Do you think I dont have any other work other than asking duplicate bill every time. Again I have updated Nov.
I have called customer care and explained everything and ty told they would forward to their manager, and ring was going for 5 mins. No body picked it up. I have raised this ISD message complaint twice to customer care people, next time they are telling no complaint registered. I want to register this complaint and I wanna file case in consumer court for these services and false billing.
I need reply in return email. Not over phone call.
I have taken this connection 2 months back. In the first month (SEP) bill I could see 14 ISD messages were sent from my mobile to some numbers ( which is not valid). And I have called customer care people and told them I never messaged to any ISD. Then no one showed up.
Then next, onth bill created, I was out of town for 20 days (dewali vacation), again the bill has been generated (OCT bill) and again in that bill same 14 ISD messages. I could prove with my flight tickets I was not in HYD on those days, which was shown in bills ISD message has been sent and my mobile has been switched off for those 20 days. I could see the bill has ISD message which shown as sent on those days, when I was in out of AP. I could prove my mobile has been switched off and I was out of AP on those days. If I could send those message it should send by other state tower.
Actually my first bill(SEP bill) has been sent to some other incorrect email id. I have updated my email Id as per customer care instruction and I have got the message also your email id has been updated on OCT month.
Again Oct bill has sent to same prior incorrcet email id. Do you think I dont have any other work other than asking duplicate bill every time. Again I have updated Nov.
I have called customer care and explained everything and ty told they would forward to their manager, and ring was going for 5 mins. No body picked it up. I have raised this ISD message complaint twice to customer care people, next time they are telling no complaint registered. I want to register this complaint and I wanna file case in consumer court for these services and false billing.
I need reply in return email. Not over phone call.
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