[Resolved]  Vodafone — False Recharge Information on *121#

Address:

Andhra Pradesh

I am a Vodafone Prepaid Customer for the past 6 years([protected]) AP Circle. On 14 th November 2012 23:00 Hrs. I used *121# system to activate an STD plan.
These are the steps I followed.
Dialled *121#
Selected 2.Open Market Offers
Selected 4.STD
Selected 3.Other Offers
Selected 1.[protected]@30p/min
Replied with 1 to activate the offer.
The offer displayed was
"All STD at 30p/min for 7 days at RC 9.
Reply 1 to activate the Offer."

Then I got "Dear customer, your request is being processed. You can start enjoying the benefit on receiving the confirmation sms."

Then I got a message saying "You have been unsubscribed from the package".
Immediately I got another message saying "Your Data pack is active now, valid upto 15.11.2012 23:05:20 and Balance:40.00 MB free.Thereafter 10p/10kb will be charged".

I called Customer Care at 111 immediately because I already have 200+ MB of 3G data valid upto 30 th November and the Customer Care Executive said that I activated Rs.4 2G data plan and he says that the 3G data plan is now cancelled. Why will I activate 2G data for 1 day, if I already have 3G data for more 15 days. I activated for STD plan and instead got 2G plan activated. This is not fair. I asked the Customer Care Executive to forward the issue but he is not interested in doing that I guess. He replied "There is no use forwarding the issue". He claims that I have used some 7th option for activation.

Then I called 198 to register complaint. He says that I have used " *444*5# " to recharge. I used neither of them. No one is interested to escalate the issue to superior or verify what I am saying.

I want my 3G data back and update the *121# system. I didn't expect this behavior with a customer who is in the network from the past 6 years.
Expecting a reply soon.