[Resolved]  Vodafone — False recharge information on website

Address:

Chandigarh, Chandigarh

I have a vodafone punjab connection. On 10 November 2012, I purchased an online recharge voucher of Rs. 10/-, for which they have shown an SMS pack for 250 local and national SMS, valid for 10 days. I clicked on the button for the same recharge, purchased the voucher through online payment. What I got was a talktime recharge of Rs. 10 topup, with an amount of Rs. 6. When I contacted the customer care for the same, a customer care executive Sandeep told me that the Rs. 10 SMS voucher has to be purchased, and it cannot be recharged through the website. I told him that the website has an option of recharge and it is not written on the website that this voucher is not valid online, and asked for a refund. He confirmed from a senior that a refund cannot be made.

Voodafone India website thus contains a false recharge information of Rs. 10, due to which I suffered a loss of that amount, and thus the website may have more false information. The website screenshot containing that link to the recharge is attached below.