[Resolved] Vodafone — FAULTY BILLING | |||
Hello, My name is Parth. I am from Mumbai(City) and have been using Vodafone No. [protected] since 5 years now. I would like to bring it to your notice that I had received a message from the company on the 6th of October 2012 that my total outstanding had exceed my credit limit of Rs. 3000. I made a prompt payment of Rs. 3000 on the very same day. However on the 10th of October I again received a message from Vodafone that my credit limit had been breached. I would like Vodafone to explain me how was I charged for Rs. 3000 in a span of 4 days ?? Also I have been billed this month for Rs. 6255. The itemised bill states that I have been charged about Rs.5000 for mobile internet. I would also like to bring to your notice that I don't use the internet as much as to be charged Rs. 5000 for the same as would be evidenced from my past records. I presume there has been some mistake in the bill for the period 12th Sep to 11th Oct. I request you to address my grievance as soon as possible as I wont be able to make any further payments regarding the said billing period until the issue is resolved. I had called Vodafone Care. Since this is a disputed matter I expected Vodafone not to bar my data services till the matter has been solved. However it has not been so and it actually has barred my data services. This is total apathy on behalf of Vodafone towards its customers and I have to say I regret my choice 5 years ago to chose this service over others. Parth. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hello,
When. after emails, telephone complaints and complaints on www.vodafone.in, my issue had not been solved, I must say I did not, at all, expect a reply from Vodafone when I posted my complaint on this forum. On the contrary however, I got a prompt reply from the company(within 24 Hrs.) and the issue was solved to my satisfaction on mere phone call without me having to pay a visit to the vodafone store.
I am glad that the issue was sorted, however I request Vodafone to start acting upon immediately to complaints made to their toll-free number(111) and not just wait for irate customers to start posting here.
My confidence in Vodafone is fully restored.
Thanks for the Help.
When. after emails, telephone complaints and complaints on www.vodafone.in, my issue had not been solved, I must say I did not, at all, expect a reply from Vodafone when I posted my complaint on this forum. On the contrary however, I got a prompt reply from the company(within 24 Hrs.) and the issue was solved to my satisfaction on mere phone call without me having to pay a visit to the vodafone store.
I am glad that the issue was sorted, however I request Vodafone to start acting upon immediately to complaints made to their toll-free number(111) and not just wait for irate customers to start posting here.
My confidence in Vodafone is fully restored.
Thanks for the Help.
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From: "CHIRAYUSH BAKSHI" <[protected]@yahoo.com>Add sender to ContactsTo: "vodafone customer" <vodafonecare.[protected]@vodafone.com>Dear Sir,
I have already paid for the full year the 2G vodafone charges in advance on 5-8-2011, when i visited your Andheri west office. Your representative asked me to pay 4099 plus service tax which worked out to 4522. I paid 4525 for the usage of monthly plan @ 399/- instead of the unlimited one that i had opted for last year when i had purchased the stick. On the renewal date[protected], i had visited your centre and was asked to come back only after the new bill was drawn which i received on the 4-8-11 and i approached vodafone on the 5-8-11.
Even after paying the entire amount in advance for the whole year why am i being billed and why am i being billed @ 899/- when i have opted for @399/- ( less than 2GB usage).
Once more i have recd a bill with inflated amounts. Please do not make me pay for mistakes of your inefficient people. I have met MR sonu and MR sofyian on every visit i have made.They have assured me that the plan is already changed which in reality seems not have changed.
Please rectify the bill and correct the same saving me the trouble of fighting for the refund.
Your harassed customer
Chirayush Bakshi
[protected]