Vodafone — Getting marketing calls

Hi,

I have had the same Vodafone number for almost 3 years now, and I had registered on the National DND list 2 years back, and had no issues until May of this year, when I started getting loads of junk marketing messages and also marketing calls.

Upon calling Vodafone I found otu that for some reason my number was not showing as registered as being on the DND, and I attributed to all the system and name changes that Vodafone had been through over the years. So, I registered for it again. I also got a confirmation, about the service being activated. Everything was fine till yesterday, as far as marketing calls went, but I continued receiving those junk messages. Since last afternoon, I must have received at least 8 marketing calls, either from some MBA Institute, or some Insurance firm I am not even related to, or some tutorial classes for tenth and twelth coaching classes.

When I called up today, I was told that I am not registered on the DND, and the customer service advisor refused to believe me that I had done so, and kept blaming me that I had not registered my self and that Vodafone is not at fault. Bad experience is all that I have had.

I guess Vodafone can get aay with deleting information as per their convenience from their system as they know for sure that people do not have the time to file a litigation and get them to get audit trails from their servers, and even if the consumer somehow manages to find the time to do that, then the Vodafone can always manipulate the reports as well. Seems to me that Vodafone is goign to any length to make money from their customers, even if it means harrassing them to the limit.

I hope that someone from Vodafone reads this complaint and does something about it. I n fact I had stopped using my earlier BPL and Tata connections for the same reason.

Vodafone — Marketing Calls

High Turn around time for Activation of Vodafone DND Service. Required immediate stoppage for Mobile No.[protected].