[Resolved]  Vodafone — wrong deduction in sms

Vodafone SIM — wrong deduction of sms

vodafone sim Complaints - wrong deduction in sms
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Posted:[protected] by Rajat Send email


wrong deduction in sms
To,
THE VODAFONE EXECUTIVE,
NCR/DELHI/GHAZIABAD
respected sir,
i beg to say that on my no the teriff of 89 rs which has 20000 sms free across india. i use aprox 9000 sms (i check yesterday then it showed 11000 sms) but at this time when i check my free sms it show only 993 sms. it is mistakely cut by the company.

so,i want to return my actual frees sms

kindly grant me please solve my problem

thanks you
your long time customer
name --- rajat saxena
mob number-----[protected]

i m using vodafone no [protected] purchase a sms coupon for 30, 000sms but after sending near 12000, my main balance is deducting for every sms that i send after this on after 4pm of june 23, 2010, i call customer care 111, told me system on upgration, after that they bar my call, then i call 198 they told for to wait for 4hours, after four hour they also bar my call, after that i call more 5 time at [protected] from my idea postpaid mobile every time exeucative ask me to hold, every time they hold me for minute ask my no, after one minute of again hold they ask for my name & address again put my call on hold, after one minute of hold they say that the no which i am calling is not belong to vodafone, i tell him whole story again that i m calling from my another no beacause you barred my vodafone no she understand very well that what i m asking put my call on hold for more then 8minute & disconect my call before giving right information, luckily i have a idea postpaid no of which i make last call after understand my word customer care put my call on hold before 58minute still it is on hold, i have postpaid no & i m geting itemised bill so there will be no problem for me to hold for complete night but in morning i will definitely go to court with copy of my bill in which all these thing clearly mention. I m still listening Every i want to fly... reason for writing to tell every one how this company cheating, & ofcourse VODAFONE CUSTOMER CARE IS NOT HAPPY TO HELP