[Resolved] Vodafone — Giving wrong info and disrespecting me | |||
Complaint #1 : My Vodafone prepaid tariff was expired in the month of december2012 and i called to customer care on 31st dec 2012, to ask the tariff details n the executive said me that for me to recharg 83 and i vl get 0rs talktime and all call rates vl b 1/2p/sec,and my 1st 3 sms vl b chargabel and 97 sms vl b free for d day. and by trusting him n beliving him i recharged of rs83 bt now my all sms charged 1rs, so beliving him recharged so nw i want my sms to b free Complaint #2: as my all sms are charged 1rs icalled to customer executive on 2nd jan 2012, around 9.50pm, he spoke to me n when still i was speaking abt the tariff suddenly he kept me on hold without informing me and transfered to other guy. soi felt insult bcoz stil i was speaking him, the the other guy who took took the transfer cal spoke to me for 2min n the he kept my call on hold for 59min. n i was on line for 59min. so i want to know is this the way u guys shows the respect to ur customers ? so both of the executive insulted me badly. and also u later when u guys promised me that u solve my problem n get me back on 3rd jan 2012. bt still no responce fm u. now a days Vodafone bcame worst really im not at al happy with ur netwok. " Better u guys change ur slogan HAPPY TO HELP U and keep it as HAPPY TO HURT U" Was this information helpful? | |||
Dec 15, 2016 Complaint marked as Resolved Verified Support Jan 07, 2013 Vodafone India Customer Care's response Hello Raja Vanti, Please share your contact number with us at http://bit.ly/VEY52f and we will have someone get back to you with assistance. Regards, Vodafone Customer Care. | |||
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