Vodafone Gujarat India — Misrepresentation cost me Rs 700 extra

Last Month I received a Bill of Rs. 644 and upon taking a look, I noticed that majority of it was coming from SMS usage. I had taken 200 free SMS for Rs. 45 plan however my usage was more than that. So I called Vodafone Customer Care service and asked them to suggest me a plan so that I dont have to pay such a huge bill. They told me that there are two plans for me 1) for Rs. 100 I can get 2000 SMS and 2) for Rs. 129 I get 15000 National wide SMS. I asked them if anything else between 200 to 15000 SMS is available but they said only those two are available for me. So I told them to put me on Rs. 129 plan. They asked me to send an SMS "can SMS45" and "ACT SMS129" to 111 and they will place me on that plan. I usually keep getting several Vodafone SMS everyday so I didnt take a look at the SMS they responded.

Now when today I received a Bill, I noticed that they have charged me Rs. 715 for SMS. So I called them and they told me that my account was not eligible for Rs. 129 plan and hence it was not activated and they had sent me an SMS mentioning the same. I asked them that why was I given the option of Rs. 129 if I was not eligible for the same and they mentioned that there might be some miscommunication however now they cannnot do anything and I must pay this Rs. 715 bill. My total bill came to Rs. 1344 which is highest. I completely relied on customer care people because I had specifically mentioned my requirement of higher number of SMS and they had given me a choice of selecting Rs. 129 and now after 715 SMSs, they are telling me that it was never activated and I was told about it by an SMS. They cancelled my 200 free SMS service however never activated 15000 free SMS.

This is completely ridiculous. I have recently returned back from USA and that's the reason why when I was not aware of various SMS schemes, I had called them to inquire about best SMS plan for me and they represented wrong information to me which costed me Rs. 715 extra. Ofcourse they have told me that they are not going to take any further action on it and that means I will have to pay out of my pocket but this pass the message to me and everyone who ever reads this is that " NEVER TRUST WHAT VODAFONE CUSTOMER SERVICE PEOPLE SAYS CAUSE YOU MAY BE CHARGED MORE LATER SAYING THAT THEY DONT KNOW WHO IS ELIGIBLE FOR THE SCHEME AND WHO IS NOT"

In short ridiculous experience with VODAFONE. I guess it's part of "WELCOME TO INDIA". If this was USA, they would not have charged me any money because of their misrepresentation about SMS plans to customer and failure to mention if I was eligible for the plan or not".