[Resolved]  Vodafone Gujarat Prepaid — mnp rejected

Address:Bhavnagar, Gujarat

Dear Sirs,

I have prepaid connection No. [protected].

Please note that on dt.[protected], I have made an application to BSNL of MNP with my UPC VGIII733.

After this I have received a message from +1901 as under.
"Your port in request for mobile Number [protected] has been rejected by your service provider. - BSNL."

After this I have received a message from you (vodafone) as under.
"Hello! We have received your porting request VGIII733. We will validate your request and will revert on confirmation by 96hrs TAT from the time we received the request from MCH."

After this I have contacted of BSNL regarding to know status of my MNP request. They have verbally asked me that my request is rejected by vodafone and I have to made a new application of MNP with new UPC.

I have received new UPC from +1900 and I have made second application ON DT.[protected] to BSNL of MNP with new UPC VG158563.

I have received following message from +1901 ON dT.[protected]. "Your port in request for mobile Number [protected] has been rejected by your service provider. - BSNL."

I have also received a message from vodafone as under."Hello! We have received your porting request VG158563. We will validate your request and will revert on confirmation by 96hrs TAT from the time we received the request from MCH."

In this matter I have contact your local customer care centre of Bhavnagar. I have also contact on your helpline [protected].
They have not helped me in this matter.
You are requested to help me, guide me
and accept my port in request to BSNL.

I can not understand that why my application is rejected by vodafone both times.

Kindly do the needful to get us port in
to BSNL at your earliest possible.

Thanking you.
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

people are complaining about other providers' customer helpline.
at least you get some live person on the line there.
in vodafone they will block your helpline access to speak to a live person and the ivr will keep looping back on itself.

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