[Resolved]  Vodafone — Delay in activation of sim

Address:

Gurgaon, Haryana

I am using Vodafone number [protected]. I have been a Vodafone customer for last 10 years. I had lost my phone yesterday and subsequently I spoke with Vodafone customer care fir blocking of sim and then on the suggestion of the CC executive, I went to Vodafone store in JMD Square, Gurgaon. I was assured over phone that the new sim will be activated within 4 hours. At the store also, the person repeated the same thing while handing the sim to me. I had collected the sim at 7:25pm yday and was hoping that the sim will be activated by midnight atleast. But it didn’t happen. Then I spoke to CC executive in the morning today and the person said that the sim will be activated by 9:00am for sure. But as expected even that didn’t happen. Then I called Vodafone again around 10:30am and spoke to Kapil. Very coolely he just admitted that the information passed on to me was wrong and that sim could be activated only between 10am to 12noon today. Though I was very upset but I still waited till 12:30pm. When I called customer care again, to my surprise, I was told to visit the Vodafone store again if I needed my sim to be activated. When I told the person (Shilpi) that I do now want to visit the store again, she said that it was the only way left for activation of sim and that I will have to do it if I want the connection.

I am extremely unhappy and disappointed with the service and really do not wish to stay with Vodafone now…especially after talking to the last person in CC. I am writing this message at 4:10pm and my sim has still not been activated. What is even more surprising is that all the 5 people I spoke to, have given me the different information and not even one of them was correct.

I had myself gone to Vodafone store yday as I urgently needed the activation of phone, otherwise I could have comfortably waited for Vodafone to send me the duplicate sim at my residence.