[Resolved]  Vodafone — recharge,abusing from service provider,no complaint resolution

Address:

Nainital, Uttarakhand

I Jithin Mathew made a recharge Rs 97 for mobile connect from vodafone service provider16/10/10. After recharging one our later i got a confirmation message from vodafone that was (ye suvidha apka account me activate ho gayi he). Then i started surfing from mobile, before surfing main account balance was near by Rs 92,after surfing i checked my account it was near by Rs 56.Then i tried to call customer care complaint desk 198 from my number the number was not connecting.Then i used another vodafone spare sim the sim is belongs to gujarat([protected]) the numer got connected to 198 complaint desk.I got a person online he told me that for 97 recharge you have to activate vodafone mobile connect on your mobile,still yet have not activated that facility, so that you have to send a message to a specific number along with your 15 digit imei and another message to VMC.After sending message i got a specific installing message i installed in my mobile.Then i surfed my balance got deducted, then the next day i surfed my entire balance reached at Rs -8.Then i called to 198 from my gujarat sim the first person diverted the call to the manager the person told me that it could be problem related your mobile or sim, move to vodafone mini store that person will assist you,check from there,if the problem is related your sim we will refund your amout, then i went mini store i got desperited. I called one 198 after explaining the call transfered to Vmc dept. The person told me that amount will be refunded within 24 hrs. After 24 hrs i havn't recieved any response then i called up again VMC person told me that i have forwaded again you will be getting a call from our service dept. within 24 hrs. Still yet i have not received any response from the service provider. I have losed my entire balance and my 97 recharge amount.
my mobile number is [protected]