[Resolved]  Vodafone — Harrasment for not paying incorrect Bill

Address:

Bangalore, Karnataka

I had been a customer with Vodafone for 7 yrs,and in the month of August 2012 I was incorrectly billed for an amount of approximately Rs 3500..the bill had an additional charge of around Rs 2000 as internet charges. I visited the jayanagar Vodafone store several times,and spoke to the manager(Anil Muduli) about the same. Upon investigation it was agreed that Rs 2000 would be waived, and I will only have to make the payment of only Rs 1500. I made the payment of Rs 1500 immediately with the staff at the same store and also they converted my postpaid connection to prepaid as I was leaving Karnataka. Additionally they all promised that the waiver would be done asap. But unfortunately this was never done.. I sent several mails regarding this but no action was taken meanwhile I had traveled outside India. I have all the mails sent to the manager and the staff..

After all this while I haven't got any response from Vodafone about this case. but last week I get a mail out of the bloom from the Legal team of Vodafone threatening to file a case against me for the same. I sent them the chain of mails and explained them the situation. They instantly agree there mistake and accept to waive the rest of the amount and close the case. So wasn't all this just a technique to scare me and get the money. As i did not nudge to there demands they accepted there fault and humbly agreed my demands. This is how customers are getting treated these days by multi national companies. it is a shame.

I would want this case to be looked into and a fair judgement being made against Vodafone. I would them to compensate me for the inconvenience and also for harassing me with legal threats when the mistake was never mine..


I have all the evidence to prove this.

looking for some assistance in this regard from the consumer court.