[Resolved]  Vodafone — Heavy internet charges despite activating internet plan

Address:

Mumbai City, Maharashtra

i was wrongly charged heavy internet charges inspite of activating an internet plan of 2GB. on complaining i was told that there is no record of such an activation and the system doesnt approve of the same.

upon repeated complaints to the vodafone executives they offered me a 50% discount on settlement, which is cleverly exploiting a customer and charging him Rs. 3300 for no mistake of his. i refused to pay more than my call charges and the data pack charge which was Rs. 125. Infact i even paid Rs. 600 which sufficiently covered both, but that was also of no use.

On registering a complaint on their online feedback portal, i get a couple of calls, and when i ask them to hold on for a minute so that i can get out of my office and speak, the executives have the audacity to cut my calls. This is the level of service that they boast of.

My phone is not working fot the last one week and i have been punished for no mistake of mine. It is to my utter disdain and exhausted attempts at settling this issue, i have to write this.

You were so persisitent upon a written record for activation of the internet plan, I want to ask you one thing, why was i not given any written confirmation of my complaint on your feedback portal. So that you can safely say no complaint was registered as per our records? Pathetic Service and sheer loot of ignorant and meek customers. Shame on you!