[Resolved] Vodafone - Hutch Billing — Data Plan added without consent...

[Resolved] Vodafone - Hutch Billing — Data Plan added without consent...

R Ram Chavali from Hyderabad, Telangana

Hi, My woses began last month when my phone bill jumped from 250/- a month to 1600/-.. the reason.. Vodaphone activated the GPRS service without a concent...adding to it did not even find is necessary to email/phone me. My highend phone seems to be doing some auto updates as per the detailed statment. And this month its 2600/- ... They have not yet stopped the GPRS service inspite of repeated requests..But today the Vodaphone floor superviser Mr Ravindara has showed me the way to get out of this .. pay up and disconnet the phone cause the Vodaphone systems will not accept anything less and Vodaphone cannot do anything. I would appreciate it if someone could help me understand how to have it redressed in the consumer forum and also please take this as a warning that the billing plans.. changes..etc will be subject to the will and fancies of the phone companies and the customer care is certainly very clear on how to address the issue... "You dont like it.. pay up and move on..." Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Anand

from Pune, Maharashtra

vodafone -Hutch billing — Putting plan without consent

I had taken a yearly rental scheme, paid all the yearly rental in advance and wanted to shut the phone down. I have provided the phone to my old parents so that they can communicate with me as i had still 4 months left.

In April or may when my yearly subscription ended, i thought i would not continue it. As i had other cheaper plans to continue communication.

Without our approval and permission, vodafone has put my phone bearing [protected] in Hyderabad to a plan which i am not aware? They continue to bill me, on some plan without my approval. The money was actually paid after two months a total of Rs 805 against a bill of Rs 803. Please return back this amount and provide me the explanation on what basis you have continued with the plan without my approval? A complaint Ref:[protected] is lodged at Bangalore vodafone outlet, i have to really struggle to get this complaint.

One is the exhorbitant billing and inpite of asking them to provide complete bill details, they would never send it. They want me to charge additional money to give me the information on why i am billed.

Thanks and Regards
-- Anand