Vodafone — Charged for Vodafone Live Service when not used. | |||
I Mohammed Riaz holding Vodafone mobile service bearing number [protected] have been charged for Vodafone Live service for around 220+Mb of downloads for the month of December 10'. I already have Unlimited BlackBerry service active on my connection and was told that when i browse internet from my Internet Browser (not Vodafone Live Browser) when i have EDGE connectivity it will be free and no extra internet usage will be changed. I have been using the service for the past 4 months and last month (December 10') was the only time where my bill had 2257.50 amount of Vodafone live service usage added extra which i am sure that i have not used. i have been talking to Vodafone service representatives to get this rectified but in vain. Request someone to address the issue and fix the problem. Was this information helpful? | |||
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+91 22 7171 5000 (HQ)
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I am a Vodafone postpaid customer, Bangalore. I was shocked when I got huge amount of bill Rs.1500. When I called and asked custmer care, everybody told that is because of my too much local calls. I spoke to 3 customer care executives and all three said same. But later, by itemized bill I came to know that it was because of Vodafone Live!!
I am charged 659 rupees extra due to Vodafone Live!. I never told anybody to activate it in my mobile. If you say it is basic service in mobile, why customer care executives or vodafone care executives are not informing about this service?
This is very wrong and I am unhappy with those who says "Happy to help you". Without my knowledge this was active. Even when I asked vodafone care they did not tell me about Vodafone Live.
I do not want to pay for Vodafone Live! service which was active without my knowledge.
I complained about this many times but nobody responded properly. Now I am writing to you thinking I will get justice.
Please look into this. Thank you. My mobile number is [protected].