Vodafone — DND service not activated even after 4 months and multiple complaints

Address:

Hyderabad, Andhra Pradesh

Hi,

I requested to activate DND service on my VodaFone post paid connection [protected] 4 months back, i.e. first week of August 2010.

From that day DND service was not activated on my cellphone ( checked at http://ndncregistry.gov.in/ndncregistry/search.misc ). However, VodaFone says that my phone has DND service activated, which it totally false as it can be seen on official DND registry site.

I'm getting numerous marketing messages each day and even calls from VodaFone about some offer.

I have launched complaint twice, talked to managers thrice, wasted much of my time.

First Complaint : 24 Sep - Complaint Number - [protected]

Second Complaint : 1 Dec - Complaint Number - [protected]

Nothing has been done and so I'm launching complaint with TRAI for further actions.

Just to mention, a lady @ VodaFone Customer Care doesn't even know that 198 is used for complaints and refused to take my complaint. Her name is Jhanvi and her manager is Shaam !

Require a prompt action in this case ! Thanks !