[Resolved] Vodafone — illegal roaming charges | |
I am using vodafone postpaid mobile connection. And my number is [protected]. I was said that there are no roaming charges for Maharashtra and Goa. But still they charged me roaming charges in maharashtra. I enquired it and they said me they charge roaming outside mumbai and if i don't want this to be charged i have to activate happy to roam. As per vodafone instructions i paid my bill and went to kharghar vodafone gallery to activate happy to roam. I gave my request to Mr. Pradeep to activate my happy to roam. Further i didn't knew whether he activated or not. But in next month again i had roaming charges in my bill. Again I called customer care and they replied me my happy to roam was deactivated by some of their employee and they will investigate it. But not for any of my mistake i had to pay roaming charges again. Now this is last time and now on if i see roaming charges in my bill I will directly switch to some other network. But i don't get this why they charge us roaming charges even if we are in kalyan or panvel. Was this information helpful? | |
Dec 10, 2016 Complaint marked as Resolved Verified Support Aug 10, 2012 Vodafone India Customer Care's response Hello Fahim Kazi, Thanks for your time on the call. Hope we were able to address your concern. Regards, Vodafone Customer Care, Mumbai | |
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