[Resolved] Vodafone — incoming, local & outgoing calls are same rate 1.5 paise!!! while roaming | |
Dear Sir, i have Vodafone Delhi mobile connection no [protected] in the name of Jyoti gupta.when i reached Bettia in Bihari contacted the customer care and i bought Rs 24 as an access fee for free incoming call.After that any call i received has been charged @ 1.5 paise second.and local and outgoing calls have been charged at the same rate. and charges have been deducted from my prepaid balance.for that matter, i lodged the complaint with Vodafone.and made several exchange mails.but of no avail.Desperatly, i still paying all calls as outgoing rate. You are requested to pl investigate the matter and punish the company with suitable compensation to me . Best Regards Ramji Lal Gupta [protected] Was this information helpful? | |
Dec 17, 2016 Complaint marked as Resolved Verified Support Sep 15, 2013 Vodafone India Customer Care's response Hello Ramji, We couldn't talk to you when we called on your number. Please share an alternate contact number with us at http://bit.ly/173XGtt also let us know a convenient time between 9AM to 6PM to reach you. Regards, Vodafone Customer Care. | |
 3 Comments | |
Comments
Currently i am in Bihar. what is Roaming Tarrif applicable to my call in Bihar??? can u explain...
Last time i contacted the customer care on 26 th Aug, 2013.and deposited Rs 24/ in Bettia, Bihar as an access fee for incoming free for month.why the facility has not been provided...?? if not, why your customer care asked me for deposit of Rs 24/.??????????? it is really case of cheating.Vodafone promise something and delivers at will.
Thanks
Ramji Lal Gupta
Last time i contacted the customer care on 26 th Aug, 2013.and deposited Rs 24/ in Bettia, Bihar as an access fee for incoming free for month.why the facility has not been provided...?? if not, why your customer care asked me for deposit of Rs 24/.??????????? it is really case of cheating.Vodafone promise something and delivers at will.
Thanks
Ramji Lal Gupta
i have contacted you several times.But you have never replied properly.i have witten several mails to you and replieid that my incoming details are not being shown in your record.why...?
Can you reply to the following?
1 [protected] is your SIM Card……………??
2.In Bihar Rs 24 plan is yours as an access fee for free roaming incoming calls…………?? If it is yours, why the roaming incoming call has not been not provided free??
3.When I recharged Rs 350/351 in Bettiah last time and today i took recharge of Rs 350 in bettiah too, the amount is transferred to your Accounts while roaming?
4.If so, you must be having details of how the balance of Recharge is being reduced??? You have everything like my incoming/local/outgoing details, as the balance has been reduced with every call.
your reply is awaiting.
Ramji Lal Gupta
Can you reply to the following?
1 [protected] is your SIM Card……………??
2.In Bihar Rs 24 plan is yours as an access fee for free roaming incoming calls…………?? If it is yours, why the roaming incoming call has not been not provided free??
3.When I recharged Rs 350/351 in Bettiah last time and today i took recharge of Rs 350 in bettiah too, the amount is transferred to your Accounts while roaming?
4.If so, you must be having details of how the balance of Recharge is being reduced??? You have everything like my incoming/local/outgoing details, as the balance has been reduced with every call.
your reply is awaiting.
Ramji Lal Gupta
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
as per vodafone Delhi tarrif there is 24rs pack for 1.5p/min incoming and outgoing calls you need to purchase 75rs which have one month incoming totally free and or 5rs/day for the free incoming