[Resolved] Vodafone India, Mumbai — Non Payment of Refund even after repeated commitment. | |||
Hi, My number (used earlier: [protected]) was completely utilised and the payment was made subsequently after coming back to India and later requested the Vodafone company to disconnect my number. Upon first mail the company did not do so. They generated the email with my telephone bill where I had a credit amount in large. After repeated email (specifically on 25.04.2011) Vodafone relationship office Mr. Vijay Patil, confirmed that I shall receive the amount they shall disconnect my number. he further stated that the amount shall be credited to my account within 30 - 45 days post deactivation of my number. - This did not happen. Later after repeated email, another relationship officer Rajshree Gunjikar, (on 18.05.2011) confirmed that within 3 working days they shall come back to me. On 22.05.2011, the lady confirmed that amount of Rs. 437.40 shall get credited to my account within 2 working days from 22.05.2011, and the excess amount will be refunded by cheque at my billing address within next 45 working days. Its already been more than stipulated time and still the Vodafone did not hold the responsibility to refund my money. Kindly take a serious action on this and advice. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Vodafone Service is as fake as any false instrument. One of the Manager "Tanmay Barai" is so irresponsible that he himself do not understand how the professionalism should be maintained while promising and responsibilities.
I recieved the mail confirmation from Tanmai Barai dated: 14.07.2011, that the cheque has been dispatched dated 07.07.2011 (as confirmed by his billing team) and the same should be delivered no sooner.
I would like to ask him, when is that NO SONNER? Till date i.e. 18.07.2011, I have not received any amount neither the cheque. This is nothing about irresponsibility misused by the managers / employee of Vodafone.
In the mail he also stated that in case I have any query I should be calling [protected], but on calling the first customer officer first made to wait for more than 10 minutes (of which I also have the call recording) and the second customer officer confirmed that no such person is available in the office.
Hence with this am not sure what more should I add? I came to this Consumer Forum believing that some actions will be taken, but then I don't think any such actions are taken here. I shall be forced to take actions by sending legal notice directly to Vodafone Sentre, Tanmay Barai and others in the mails and call recorded.
This shall certianly be the last warning, and next time I won't even intimate them with any warning.
Thanks.
I recieved the mail confirmation from Tanmai Barai dated: 14.07.2011, that the cheque has been dispatched dated 07.07.2011 (as confirmed by his billing team) and the same should be delivered no sooner.
I would like to ask him, when is that NO SONNER? Till date i.e. 18.07.2011, I have not received any amount neither the cheque. This is nothing about irresponsibility misused by the managers / employee of Vodafone.
In the mail he also stated that in case I have any query I should be calling [protected], but on calling the first customer officer first made to wait for more than 10 minutes (of which I also have the call recording) and the second customer officer confirmed that no such person is available in the office.
Hence with this am not sure what more should I add? I came to this Consumer Forum believing that some actions will be taken, but then I don't think any such actions are taken here. I shall be forced to take actions by sending legal notice directly to Vodafone Sentre, Tanmay Barai and others in the mails and call recorded.
This shall certianly be the last warning, and next time I won't even intimate them with any warning.
Thanks.
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Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I received your response but it is not satisfactory. Your one correspondent (Summet Waghe) confirmed dated: 09.07.2011, that he tried contacting me at my number and it was not traceable, where as I haven't received any number and to your notice my number is working and is in good status. He later confirmed that my complaint is forwarded to respective team and they shall get back to me by 72 hours.
You’re another correspondent Tanmay Barai confirmed on mail dated: 08.07.2011, that the cheque have been dispatched dated: 07.07.2011 and the same shall be delivered to my billing address soon.
Now the matter of my concern is that, either one of your correspondents is lying or the complete detailed check is not performed by your representatives before drafting and sending mail.
This is happening for last three months and this kind of service provided by you is utmost against the consumer rights. You should providing the accurate details as far as any individuals details are concerned, but by doing such derogative activities you are not only tarnishing your own name but also the company's name.
Even you mentioned above that I should lodge a complaint at your toll free number? I have lodged several complaints via. written, why is not that actioned first? I believe even you have not done your homework before mailing me the details.
Kindly do so; otherwise I shall be forced to take a legal action against you and your company for delaying the payment and also providing the mis-leading facts to the consumer.
Kindly advice ASAP.