[Resolved]  Vodafone — Internet usage charged inspite of recharging with package

Address:

Bangalore, Karnataka

To whom so ever it may concern

This complaint is regarding problems using Internet Services on Vodafone provider. I recharged my Vodafone number with a 2G mobile package valid for 4 days on 12/05/2013. During the validity of this package I recharged with another 1-day trial internet 3G pack on 14/05/2013 to test performance since I was experiencing poor connectivity with 2G. My 3G pack expired on 14/05/2013 itself and I continued browsing internet (chatting, emails) on assumption that my 2G plan is still active since it was due expire one day later. Suddenly i got 2 subsequent messages on15/05/2013 evening from Vodafone charging me for internet usage throught the day and my whole balance was deducted (~INR 200). I was left with only INR0.01 in my account - feeling disspointed was not able to make any phone calls.
I could only call toll free numbers and I tried getting in touch with a Vodafone Customer Care executive for assistance. I made 4-5 calls in half an hour and all executives gave me different views. None of the vodafone officals were skilled enough to provide me convincible reason of what happened. I got to hear varied reasons like your recharge on 12/05/2013 itself wasn't successful, 2G and 3G recharge doesn't work in parallel, you had used your entire usage limit allowed (which i clearly hadn't)

None of the officials seemed to know the working of vodafone operations and customer service that I experienced had been too disappointing. They gave me a request no.[protected] but there had been no progress on it. On top of it the call to 111 gets disconnected after precisely 5 minutes 10 seconds and many a times all my struggle to go through dozen menu options to finally talk to the execute goes in vain.

If at all vodafone has rules like you cant recharge 2G and 3G at the same time, isnt it their responsibility to atleast communicate this to the customer when customer attempts to make an online recharge? Why do they allow multiple recharge option then without prompting or warning the customer? I didnt even receive any message that my 2G package is terminated since I recharged with a 3G pack, obviously I kept on using 2G with the assumption that it is consuming my package allowance

I must admit that vodafone is not at all customer centric and the overall experience had got me really annoyed - I just don't feel like using any of the vodafone services henceforth

Request ID[protected]