[Resolved]  Vodafone — Internet usage charges

Address:

Mumbai City, Maharashtra

I received the bill for Jan 2013 for mobile no [protected] and the bill amount of Rs 9,020 is
significantly higher than my monthly average bill of approx Rs 1,300 that I
get every month. The higher charge seems to be on my internet usage (GPRS
service). This higher bill amount is unacceptable.

I am on a blackberry package of Rs 599 and I changed my device to Iphone on 26
October. Please note that from 26 October to 22 Jan although I was using
iphone, I have not been charged any additional internet usage charges and no
one from vodafone told me that I will be charged a sigificantly higher amount.
When I see the data charges on my itemised bill, I can see that I have been
charged everyday a significant amount from 22 Jan, the maximum being Rs 1,232
on 2 Feb.

Please note that Vodafone did not inform me about disconnecting my Blackberry
plan since I have been using Iphone. After inquiring about the high bill for
Jan 2013, I have now changed my plan to an iphone unlimited plan. Now by changing my plan that requires me to pay an additional Rs 100 per month, it seems I have unlimited usage. This seems completely inappropriate given that for not going so I have been charged an excess of Rs 7,500 in one month.

After repeated complaints and written communication, Vodafone refuses to reverse the charges. This demonstrates the malicious intent of Vodafone to cheat customers.

Hopefully you will do the needful.