[Resolved] Vodafone Karnataka — DND Registration Undone | |||
I have four prepaid Vodafone Karanataka numbers, three of which were registered under Do Not DIsturb. The DND status could be confirmed from the NDNC website. In the last few days I have been receiving a number of promotional SMSs on one of the mobiles. To my surprise, a check at the NDNC website shows none of the 4 numbers have DND registrations any more. Who's to blame? NDNC or Vodafone-Kar? Don't wish to publish my personal no here. my email is [protected]@hotmail.com Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved Verified Support Feb 10, 2012 Vodafone India Customer Care's response Hello Jeswantjm, Could you please share your number with us here http://bit.ly/zuBF5t ? We'll look into the matter and get back to you at the earliest. Regards, Vodafone Customer Care Verified Support Feb 11, 2012 Vodafone India Customer Care's response Hello Jeswantjm, Please note that DND is active on your number now and the same will come into effect in the next 7 working days. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help! Kind Regards, Vodafone Customer Care, Karnataka Verified Support Feb 21, 2012 Vodafone India Customer Care's response Hello Jeswantjm, We would like to inform you that as per the NDNC portal, DND is active on your account effective[protected]. Please email us at vodafonecare.[protected]@vodafone.com for any assistance in future or you can also call us on our toll free number 198, we'll do our best to help. Regards, Vodafone Customer Care, Karnataka | |||
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Why fall back on obfuscation? I was puzzled by the cheeky talk by a couple of customer service agents. I had to do some researching to get to the bottom of this thing & got to this report
http://www.techgig.com/knowledge/New-DND-guidelines-7-things-to-know-3377
Sep 27 2011 was when the portal change was made.
Your people should have had the basic courtesy to admit that Vodafone had messed up, but instead tried to cover up with cavalier & brave over-the-top explanations
I hope better sense will prevail in future