[Resolved]  Vodafone — Vodafone cheating us through giving caller tune forcefully

Address:

North 24 Parganas, West Bengal

I'm using vodafone for last 4 yrs in Kolkata. My mobile was switched-off from yesterday (19/03/2011) evening about 8 PM. Today evening (20/03/2011) while I switched on my mobile at 5:30 PM (17:30) I got 2 SMS from VODAFONE -

FISRT SMS sent: 20/03/2011 15:35:48 - "Hello!
Your request for caller tune activation has been received and will be processed within 4 hours. We will let you know the status by SMS shortly"

SECOND SMS - sent: 20/03/2011 15:37:34 - "Hello, Caller Tune is activated on your phone. Monthly charge Rs. 30 or Re 1/day. ............

How can it be possible? VODAFONE called in my mobile no. which was switched-off at that time and got my confirmation though my mobile is switched off.

VODAVONE IS CHEATING US IN THIS PROCEDURE. Rs. 30 has been deducted from my mobile balance as well.

Is this kind of service we're expecting from vodafone? Is vodafone is playing game like this?? So Is this the kind of company vodafone is? Cheating with the people by giving callertune forcefully without informing and deduct amount automatically.

Vodafone customer care is giving a non-sense service. They never solved any critical case. They'll say to call them after 12 hrs or they'll say that they'll contact you but never call you back.

Why we'll be the ultimate victim? One more thing this is not the first time this is occurring. I've faced problem earlier also. At that time vodafone theft Rs. 100 from me.

So, I want to say all the people who want to take advantage of mobile no. portability and want to shift to VODAFONE MOBILE CONNECTION, don't take this type of mobile connection which can deduct your rupees without any reason even if your mobile is switched-off and avoid this type of harassments.

Regards,
Soma
Kolkata