[Resolved] Vodafone — Activation of caller tune | |||
I would like to draw your attention that vodafone company is activating caller tunes to my number [protected] without any request and everyday a callertune call comes to our phone when we can recognise that it is a callertune call we reject it or cut the call.Last day (4th jan 2011) i called 198 several times but it was busy and at last anyhow a customer care personnel receive it and he charged me that i had clicked a button that is why my callertune get activated.He blamed me that i got a callertune call at 8.21 p.m but its not true i.I received a callertune call at 5.21 p.m and I got a msg later on that my callertune gets activated for 90 days and deduct 30 rs from my account. Now I have described the situation my problem is why vodafone company is doing this kind of thing with their customers.And I want to inform you that this is not the first time,it happened twice in the past . So i hope you will solve my problem so that i should get 30 rs back in my account and it shouldn' continue deducting money from my account.It will be better if you can inform me what solution I am getting for the described problem. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
vodafone company automatically activate caller tunes on consumer phones without any user request for activation. and cut the activation amount from user balance account. i[censored]ser ask company customer care operator about it. then it will refund the activation amount .otherwise no amount refund. This problem is not happened with me. My many friends faced this problem. This is really a forgery case.
Dear Team,
I received a call for activation of caller tune from 15.03.2010 at 03:15:28 PM, as soon as I heard that the same is a caller tune activation call I disconnected the call within 3 seconds.
In the evening when I wanted to call my brother urgently I found that my balance has gone in negative. When I spoke to the Customer Care they informed that the caller tune is activated on my number for which they have deducted Rs. 15 for downloading the song.
When I complained that the same is not done by me, they said the activation cant happen unless the customer has requested the song. I argued that how can a customer listen the song and then confirm it within 3 seconds, for which the officer said he will assist me and take a complaint if required to refund the amount. After 10 seconds he disconnected my call (which can be clearly understood as I can hear the sound of pressing of button). Officer name: Pratik
I called again and narrated the whole story again for they replied we dont how it is done but now the caller tune is activated. Hence you have have to keep it for one month and they will not refund the amount which has been charged.When I argued on the same the said they will not refund the amount at any cost even though you have not done it and he too disconnected. Officer Name: Shoaib
I called again and had a lot of discussion for which the officer said you have to visit the vodafone store with the number and request them to refund the amount. They can only decide whether to refund the amount or not.
I think Vodafone says "Happy to Help" but I think they should change it and say "Happy to Trouble".
I would require toy assistance on this case.
Thanks and Regards,
Sunny Saxena.
I received a call for activation of caller tune from 15.03.2010 at 03:15:28 PM, as soon as I heard that the same is a caller tune activation call I disconnected the call within 3 seconds.
In the evening when I wanted to call my brother urgently I found that my balance has gone in negative. When I spoke to the Customer Care they informed that the caller tune is activated on my number for which they have deducted Rs. 15 for downloading the song.
When I complained that the same is not done by me, they said the activation cant happen unless the customer has requested the song. I argued that how can a customer listen the song and then confirm it within 3 seconds, for which the officer said he will assist me and take a complaint if required to refund the amount. After 10 seconds he disconnected my call (which can be clearly understood as I can hear the sound of pressing of button). Officer name: Pratik
I called again and narrated the whole story again for they replied we dont how it is done but now the caller tune is activated. Hence you have have to keep it for one month and they will not refund the amount which has been charged.When I argued on the same the said they will not refund the amount at any cost even though you have not done it and he too disconnected. Officer Name: Shoaib
I called again and had a lot of discussion for which the officer said you have to visit the vodafone store with the number and request them to refund the amount. They can only decide whether to refund the amount or not.
I think Vodafone says "Happy to Help" but I think they should change it and say "Happy to Trouble".
I would require toy assistance on this case.
Thanks and Regards,
Sunny Saxena.
My Contact No is [protected].
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How the caller tune has been activated in my mobile [protected] ? I dislike this sort of business practice. The caller tune be deactivated immediately and I donot want to have it ever.Moreover I donot want any sort of business ad in my mobile no.[protected]
Tks.
Abhijit