Vodafone — illegal deduction of money

hi
m rashi using vodaphone services, my number is [protected]
vodaphone deducted 30rupees for some va femina service which i din activate n i hv tried callin [protected] bt in d ivr system i m just unable to speak to an advisor or customer care executive, i hv tried enuf niw.plz do sumthn . i m tired of callin the ivr n nt gettin n advisor
to talk to.

Hi, I totally agree with your complaint. It happened with me too (I have a prepaid Vodafone service too). Two months ago they have sent a message about a cricket updates and asking for pressing some button to get the updates on some cricket match. And within few hours they started bombarding the cricket match updates. I don't even know where is this match going on since I don't like cricket and I never bother who is playing and where. The next day they sent a message saying that they have deducted Rs.5/day for the cricket updates. I thought it would stop after a day or two but they kept sending these messages and kept deducting money Rs5 for each day. I am in IIT and was having my final exams at that time so I didn't find time to call them up. After 5 days I called and asked why they are sending these messages and charging me without my permission. They said I have replied to their message and requested for the cricket match updates. I really have to argue with them for a 15 to 20 minutes. They said they will not return my money but will deactivate the service. They charged me Rs25 for five days of cricket updates. I told them I never want any extra services ever and never send any messages. They were quite for few days and in the last week they sent me message saying that they are deducting Rs30 for a Bengali Caller Tune. I called them and asked why they are charging the money when I never requested the service. They said I have requested for the service and that is the reason they have activated it. This time I had to really quarrel with them to deactivate the service. I told them they are cheaters and stealing the money illegally. They have deactivated the service and after three day they sent a message again saying that they are charging Rs 15 for a specific song that I requested for and Rs 30 for the caller tune. They have deducted total Rs.45 from my prepaid account. This time I called within few minute when I saw the messages. Initially my call was disconnected automatically after going through sub-menus without answering by anyone. I have tried again, this time it was answered by someone but they are so clever they have included some noise in the conversation so that the details are missed. I have argued so much about the messages and about the way they are cheating people. They are so blunt in their manner and said they will not return any money back to me and told to do whatever I like to do. There is no other option for me but to disconnect the service. But I don't want to leave them like this since the amounts they are reaping are not small. As a community we should do something about it. So, I am willing to work with someone who also facing the same problem like me.
Please contact me: [protected]@yahoo.com.
aruna