[Resolved]  Vodafone — Complaint for harassing

Address:

Maharashtra

Complaint



I work for TCS e-serve Ltd which is in Goregoan. Their are vodafone associates standing out in our office premises selling out vodafone tcs special plans meant only for TCS employees guess you got an tie up with TCS. I got 2 vodafone numbers registered under Sarita Gaikwad's name [protected] and[protected] both the number are enrolled for Group vodafone plan for almost 15 months. I wanted to change my plan from group plan to TCS corporate plan (CUG-FREE for TCS eserve employee as per the pamphlet distributed) whose rental is for Rs. 150 per month, your vodafone associate guided me to visit gallery as only there my request could be accepted. In the month of May i visisted Vodafone gallery which is in Ghatkopar west opposite to shreyas cinema. I told customer care executive about my request for change of plan (executive name preeti) she told me to submit all the necessary document needed for this plan change. On the next visit i submitted all the documents being told by your executive. I submitted copies of 2 months salary slip, my company offer letter, my driving license with the filled vodafone change my plan form all the copies were attested by me and also paid the unbilled amount (RS. 350 for [protected] and Rs. 120 for [protected]) than your executive told that for the plan transfer i got to change the number on your name and for that I would require the persons document on whom these numbers are registered I said when I visited at that time I was not at all informed about this if you could have told me earlier than I would have brought them with me she said sorry Sir for the inconvenience but I need them or else it cannot be done as I got to transfer it urgently I again visited with the all the necessary document being told by your executive attested by sarita(number was registered in her name) i gave her driving license and again a vodafone change form. Couple of days I got an message from vodafone stating we have received your request and transfer would be done as soon as possible. I thought if I have received this sort of confirmation than it would be done so for the month of May and June i din bothered as I was under impression that it has been done properly. By fluke regarding some enquiry I called up customer care that time i came to know that my numbers are into same plan and change has not been done so on 27 July almost after 2 months i visited same vodafone gallery their I told your executive named amar about this and was shocked by the answer given by the executive my case is been handled by preeti as she took the request so she only can help and assist you in this case and that girl was on leave for that day isn't this stupidity this is how customers are been treated and when on shouting for an hour over their he assured me that sir i will personally ask preeti that when she comes next day for work first thing is to sort out your case I ask how i will come to know this so this bugger said sir you will get an SMS and also call from her, I said if i dint than he was like we are here to help you and not to harass you mark my words you will get an 100% definate confirmation call from our side. This is how genuine customer get paid for I mean is this an acceptable solution. I asked him what was the reason for so much delay answer was she dint entered the account number because of which our system is not accepting. I was like what the [censored] whose fault is this now. I asked the what account number so he was like sir its some technical code that needs to be key in and that she only knows. I felt like hitting him because of your people negligence why we got to suffer after having arguments he said sir don’t worry you will reimbursed the amount after calculation and would be adjusted once again helpless I left from their with an feeling that it would be done next day. 2 weeks passed no sms no call nothing was received from your end being pissed off this I visited that store again on 21st august to know where my case has reached and was sent back as system were down and they cannot answer any of my queries. So again on Tuesday i.e. on 23rd august I again visited with an hope of getting an solution but this time Vodafone crossed the limits I got an answer that sir I cannot help you with the earlier request why because the girl who took your request is been transferred to another department and what I would like to suggest you is that you submit all those documents again or take an new connection. Just imagine what sort of pain and torcher we customers are getting. I asked what about the unbilled amount that I paid for the month of May as I had paid the unbilled amount as well as the whole month bill which was not adjusted nor the unbilled amount was deducted, answer was sorry sir I cannot help you in this and started giving excuses which were just difficult to digest. Sir if you could have come to me I would have done this properly, why you came so late you should have kept a track of your request, I said how to keep track you people never give any kind of acknowledgement any proof so that we could present before you he was than just short of words. Later on he called up to some senior person and that senior person directly without any concern or courtesy answered Sir only thing that can be done is that you got to submit again those documents I asked what about my documents submitted earlier she said no idea.

No idea damn it those where legal documents being attested by me any body could misuse them. She also said their has an sms sent from our side stating that your request is been rejected, I said no I dint received any than she was like that’s impossible our system is error free and systematic now what should I say. I asked can you please transfer it to some prepaid plan she than rudely answered no again for that also we would require documents so easily she made me feel that it was all my fault. My fault that I dint followed up my request, my fault that I dint took any acknowledgement, my fault that I dint received the sms, my fault that I dint provided the account number.

What to do where to go whom to complaint as coz of work we don’t get time to deal or to look into this kind of matter. As I was getting late for work and after spending again an hour over their I had to leave empty handed from there.

This is an serious and am being totally harassed. Now am not concerned about my number nor about my money as for the second time I am being disturbed by you guys first time also when i took new connection for post paid your people misplaced my documents and were forced me to submit all the documents again that time i dint took any step and ignored but this time I look into that i seriously follow up my complaint and would get sort of satisfaction out of it.

This email's copy would also be sent to consumer court and also to one of the media so that everybody may know how vodafone screws customers, customers who purchased and used their services for almost more than 5 years.



Best Regards
Kunal Mavarkar