[Resolved]  Vodafone — Wrongly charged for Vodafone Live

Address:

Maharashtra

I had written a mail to Vodafone for wrongly charging for Vodafone Live.
Their executive Mr Kavin Disuza called at (2.17pm on 08 Dec 2010 ) had only one thing to say that I have used this service and vodafone can not reverse this charges. On asking for clarification for what and which sites are opened that I am charged Rs 2446, Mr Kavin had only one thing to say that they have got no clarification for what have I used in this service.
I told them I am sure that I have not used this service but he repeatedly kept saying that they can not reverse this charges and from next time Vodafone live would not be charged as now it has been de-activated.

On the first place I had never activated for this service and every time I was charged Rs 15 to Rs 50 for Vodafone Live which I was not bothered. But in the last bill they charged Rs 2446.


On asking to speak to the higher executive or manager he again repeated saying "Charges wont be reverted".




The letter written to Vodafone care mumbai is as below.

Kirit Shah
22, Miami Apartment
2nd Floor B Desai Road,
Breach Candy Mob :[protected]



Date[protected]


To Vodafone Customer Care
Mumbai


Ref : Mobile[protected]
Reg : Did not activate Vodafone Live and Wrongly Charged for the same


Hi

I have a Blackberry handset and I had opted for Blackberry Prosumer Lite scheme of Rs 299. Where in the executive had told me that I can only check my e-mails and
use Blackberry Messenger chat and this is the maximum amount I would be charged.

Suddenly, in my last bill dated[protected] I noticed charges for Vodafone Live amounting for Rs 2446. This service has not been activated by me and nor used.

Post my telecon (reference no:[protected] with Mr Santosh on 5th Dec 2010, i was asked to put the above in the mail and that the matter would be looked into by the billing department.


I would request you to look into the matter and wave off the charges which are wrongly debited in my bill. Looking forward to hearing from you soon.

Regards,

Kirit Shah
[protected]