[Resolved]  Vodafone — Fraud Charges

Address:

Maharashtra

Hi Rashna,

I am really upset with Vodafone for the fraudulent ways it charges me for its services. I am using an IPhone 4 and with the feedback that I have gotten from your customer care centres and call center executives, there is no current support for Iphone 4 and hence i cannt use data on Iphone 4. Yet, amazingly my bills say that I have used 191420 KB of data under the Vodafone Live 249 plan which allows for 1GB of data.

I am also being charged for INR 938 after discounts for the Vodafone live services even though i have used less than 200 MB of data of the I GB permitted. Perhaps you should also educate your call center executives who wanted to convince me that 191420 actually converts into 1.91 GB of data and hence the charges. Considering that I am not able to use data on my phone because there is no support for Iphone 4 i wonder how 191 MB of data is used in the first place.

Attached are the charges for your reference. And also I use a data tracker which lets me know how much usage i m incurring on my phone on data or wifi, also attached. What i want to know is how is Vodafone telling me that i have done 191 MB when my phone is telling me i have done only 718 kb on cellular data.