[Resolved] Vodafone — Terrible customer service

malpani

from Bengaluru, Karnataka

Address:

Maharashtra

I have been a faithful Vodafone postpaid subscriber for many years. However, Vodafone have disconnected my service based on nonpayment of my bill for March.

The reason for this was because they did not send me the March bill, which is why this is still unpaid.

If Vodafone does not deliver me a copy of the bill, how do they expect me to pay it ?

It’s very unfair of Vodafone to disconnect my phone because of a service lapse on their part !

Vodafone service stinks !

Dr Aniruddha Malpani, MD
Malpani Infertility Clinic, Jamuna Sagar, SBS Road, Colaba
Bombay 400 005. India
Tel:[protected], 22151066, 2218 3270, 65527073

Helping you to build your family !

PS Watch our infertility cartoon film at http://www.ivfindia.com

Read our book, How to Have a Baby - A Guide for the Infertile Couple,
online at www.DrMalpani.com !

Read my blog about improving the doctor-patient
relationship at http://doctorandpatient.blogspot.com/

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kataria2014

from Mumbai, Maharashtra

This is in reference with my vodafone no [protected]., lot of people call me for bill payment of Rs.1098 which stands outstanding as per their records. I would like to bring to your notice that I made a payment of Rs. 2000 after getting waiver of Rs. 800 and this payment was collected by your field executive Sakesh Kumaar after discussion with Sangeeta from recovery department. She assured me that this Rs. 800 will not show up in further bills but I received a bill amounting Rs.1098 which included those 800 which was waived off and additional 200 which I never used because my outgoing was barred due to non payment.
Everytime someone calls me and starts with the same script and ask for payment and I keep discussing the same issue with everyone but no action has been taken so far.
I think I have done the biggest mistake getting associated with you for so long.They dont understand what customer retention is and what you know is calling number of times and saying the same scripted words.

Today again I got a call and my outgoing is again barred