[Resolved]  Vodafone — Wrongly charged for SMS not sent by me, and no response to numerous complaints

Address:

Mumbai Suburban, Maharashtra

I am Pinkesh Shah from Mumbai. My VODAFONE No: [protected].

Firstly I would like to inform you that I have been using this connection since last 8 years, and calculating at an average billing amount of Rs. 500 per month, have paid you approx. Rs. 50000 towards my Vodafone Bills without any delay or default ever.

Now, coming to the problem, My vodafone bill dated 4th July, 2011 (Bill No. [protected]) shows messaging charges of Rs. 703. The itemized bill shows that there are 856 messages Local + National + International) charged on my account.

Out of all these messages, 499 Local messages, 38 National messages, and 2 International messages are showing as been sent on 6th June, 2011 between morning 7 a.m. and 8 a.m. Which is definitely due to some technical error, as I am sure that I have not sent any of these. The amount of these messages wrongly charged to me comes to Rs. 566, which should be immediately credited.

Also, I had activated your Rs. 35 SMS Pack, which covers 350 SMS. The same has been activated on 9th July, but the bill is showing only 50 SMS uncharged, and rest all SMS have been charged.

So totally, I am entitled to a credit of Rs. 566+300= 866.

I have visited your Vodafone Store three times regarding the same issue, called up the 198 helpline a number of times, even sent a detailed mail to your customer service team, and have received only one feedback saying that "OUR SYSTEM IS SHOWING THAT YOU HAVE SENT THOSE MESSAGES. I CAN NOT HELP YOU FURTHER IN THIS MATTER. PLZ VISIT THE STORE OR CALL THE HELPLINE"

If that was the case, then why did you call me back? to say that I've made a false complaint? Why would I complaint if I have sent those messages?

Your recovery guys are calling thrice a day for reminding me to pay up the bill....but your customer service team is not bothered to settle this issue at all....You have to decide who is more important for you..your computer system or your customer???

I am a respectable businessman and not some college going punk kid. Since I can't afford to have my phone disconnected, I might pay up the bill as well, but rest assured, I am not going to leave this matter unresolved, and would be compelled to take this matter ho higher levels if your indifference remains the same. Legal advise is not ruled out as well. Nobody can take my money away with a THANK YOU SMILE.