[Resolved]  Vodafone — Misinformation regarding plan provided leading to unauthorized charges for DATA Usage

Hello

My office Raymonds are tied up with Vodafone for CUG plan. As such, they provided a connection to me on 25.07.2013.
Their sales agent Mr. Munwar said that I am being put on a calling plan of Rs. 199 and an unlimited data plan of Rs.99 and that I can start using the plans immediately. So, I did that.
I was oblivion of the fact that I have no data plan active on my mobile and that I am being charged at an usual rate.
Neither was there any intermittent sms from Vodafone alerting me regarding my data usage as happens with my Idea account, where I have data plan active.
I have been using mobiles since 1999 and I am quite aware of the data plans and the charges associated. so, obviously I am knowledgeable enough to understand that an unlimited plan active means my charges will be capped.
When I received the bill, to my surprise I found that I have been charged a total of Rs. 3161 of which data charges were of Rs.2913.
I have raised a complain to VODAFONE explaining the situation and they keep on denying the fact. I have even raised a complaint through the sales agent who activated the plan, but still are denying.
I hold them for nondisclosure and false information given. I have sent out a mail for disconnection and am not ready to pay any charges fro data usage as I did not know that I do not have a data plan.
For reference, I can produce my other bills from other providers.

Please help me resolve this issue.

Thanks and best regards
Sourav Majumder

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Bill No:[protected]