[Resolved]  Vodafone — Misleading and not taking any action

Address:

Mumbai City, Maharashtra

I have been writing to vodafone for giving me false information and no action has been taken as of now :
Writing series of events that happened
This is i guess 3rd or 4th time i am writing to you,No action has been taken and i am not satisfied with your response,Here i am writing series of events:
1)I get my 3g rs 250 plan which gives me 1GB data,i call 1st week of oct to conform with the customer care executive, he tells me the plan is active and i am pleased to inform you sir that we are giving 1gb free with 1 gb ,i conform are you sure i will get 2 GB 3G data with my Rs250 plan he replies ,Yes SIR
2) I get my bill and see i have not been given 1GB data and rs 133 have been charged for excess use, i login a complaint there and then, i get a call back from vodafone complaint dept within 3 days,i tell him about what vodafone customer care executive said and the complaint dept executive disconnects, i didn't get any call regarding what solution has been done.
3) I write again 3 times but the complaint is closed on checking on my vodafone status, without any action 3 times
4) Then i write to appellate dept
5) Then i call vodafone customer-care dept talk to the executive tell him my complaint ,he tells me that there is an error from vodafone's end and the extra charge will be reversed and i will be getting 1GB free with 1 GB ,Here are details of that call with the executive
Name of exec- ashish dalwai, call time and date- 13:11 and 16/11/2012 Complaint no-[protected]
6)Then i get a call from appellate dept telling me we are sorry but you havent been charged anything extra and you will be given 1gb only with rs 250 plan
now what do i do with the executives tell me that ? how do i trust them the information they are providing is not false, rs 130 extra is not a big amount,But what if i would have used thinking i have 1gb free (then as per extra charges my bill would have been 1024x2=2048 rs) i wouldn't have been able to pay that amount just because your customer care executives misguided me.
Tell me a good reason why i shouldn't go to a consumer court and file a complaint for false promise,misguiding customers and not solving the problem faced
Name- Vivasvaan Bhatnagar
Mobile no- [protected]