[Resolved] Vodafone Mobile Connection — Refund of Security Deposit | |
Dear Sir, This is with regard to the non refunding of Security Deposit from Vodafon Cellular company. I had registered for three poatpaid corporate connections for myelf in the recent 7 months. The Vodafone Sales Rep charged me Rs250 for security deposit on the third number and told me it would be refunded once i cancelled the same. I requested for cancelling of the third number on the 6th of Oct and the same got cancelled only by a week's time. When I requested for the refund of the security deposit, they are denying that no amount was collected from me. I am having the copy of the Bill which they have provied me too. Also, after I cancelled the Number [protected], the Vodafone company has charged me Rs175 as rental charges for the cancelled days too. They have not sent any bill to my address or email and claim to have sent the same. Just after the number got cancelled, I confirmed with the Vodafone Store Personnel that there was no balances for the account, but now they have charged me for this amount and are not returning the security deposit amount. Kindly advice me, how I can get back the Security Deposit amount from VODAFONE Stores. Thank you, Prabhat M John Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
VODAFONE MOBILE CONNECTION — about bill /return of security deposite
Dear Sir/MadamMy mobile no. was [protected].Which i was disconnected on date 8 Sep 2008 by paid all time charges ( Rs. 215/- ) Recipt no.[protected].yet i received new bill. i have already submitted my card to your shop at Nahik (Ravivar Karanja stop )then how can i got new bill that means your service is not good. and you had taken more money from us. and when i submitted my card, your sales person told me that i would receive my security deposte very soon. but yet i didn't receive S.D. and got new bill which i Was not used
I humbly request you that cancal the same bill and return my S.D. otherwise i have no way to go to consumer forum. your company add always shows that " Happy to Help " Prove the same.
Vodafone — Refund of Cancelled Connection
I have been using Vodafone for the last 4 years. In the moonth of June'08, I got a offer from a franchisee of Vodafone with the name of Global Direct. They offered me a certain plan under which I had to compulsorily takea additional Sim Card to get that plan activated on the no.Although I found something fishy, I paid alongwith my friend paid the amount required. Since we had 5 nos. for which we wanted to take the scheme, we had to take 5 additional Sim Cards. we paid 299/- for 4 Sim Cards and 599/- for 1(since we wanted a different scheme on that no.). To verify the entire scheme we went to a Vodafone Store (Borivali - w). We were confirmed that Global Direct is a authorised franchisee of Vodafone. We were astonished to know that there was no scheme as such where were supposed to take a additional Sim Card. So we asked to cancel the connection of all the additional 5 cards we had taken. We were completely assured of the entire process. When we asked for a refund, we were assured that the refund will be reaching us in 60 working days. We left the store assured and satisfied that money will be returned to us.
Yesterday, 25th Dec'08, I visitied the same Vodafone store once again. There they took down the complaint once again and reassured us again. Even though it had been more than the then promised 60 working days, I was quiet since I was assured of a verification call for the complaints the very next day.
Today, 26th Dec'08, I received a call from Vodafone Customer Care for verification. I was shocked to know that I would not be getting a refund of the money I had paid. Although I can completely understand that it is difficult to refund an activation fee, but I am asking the money for which I was duped by the franchisee. The entire scheme turned out to be false which had been confirmed to me at the Vodafone store.
Am I wrong in asking the money which I had given to a scheme which turned to be fraudalent?
Am I wrong in asking the money which I had paid to a fraud agency of Vodafone?
I have had a long relationship with Vodafone and would be very sad if this relationship of mine is soured due to a fraud committed by a agency of Vodanfone.
The details required are as below:
Name under whom the Sim Cards are registered: Ms. Megha Kapil
The phone nos which had been disconnected:
1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]
The request nos. provided to me at the Vodafone Store:
[protected]
[protected]
[protected]
[protected]
[protected]
Please help in this situation. I am left at a loss of apprx. Rs.1800/- without any reason, just on the trust on the name of Vodafone. Please help me.
Regards,
Suyash Daga
Ph: [protected]
Dear Manik,
The same case was with me. But in my case the Vodafone didn't raise the bill but are not giving me back the security Deposit.
Their statement "HAPPY TO HELP" means, to trouble us when we are mving out of the services. In order to retain the customers, they should be more competitive and retain the customer, not that when the customers leave make them pay a huge amount.
Like your case my sister's the card was cancelled 4 years back and when my sister wanted a new connection, they asked to clear the balance for more than Rs.1500. And when I went to ask the details, the stores lady si asking me bluntly "WHO ARE YOU TO ASK?". No corporate uses such words on a customer, even when some goes for the others accounts details.
These all shows how and what Vodafone is made up with. They have destroyed the belief in me and am cancelling all my Vodafone Nos. And Dear Vodafone... Kindly keep you words "HAPPY TO HELP".
Thank you.
Prabhat M John
The same case was with me. But in my case the Vodafone didn't raise the bill but are not giving me back the security Deposit.
Their statement "HAPPY TO HELP" means, to trouble us when we are mving out of the services. In order to retain the customers, they should be more competitive and retain the customer, not that when the customers leave make them pay a huge amount.
Like your case my sister's the card was cancelled 4 years back and when my sister wanted a new connection, they asked to clear the balance for more than Rs.1500. And when I went to ask the details, the stores lady si asking me bluntly "WHO ARE YOU TO ASK?". No corporate uses such words on a customer, even when some goes for the others accounts details.
These all shows how and what Vodafone is made up with. They have destroyed the belief in me and am cancelling all my Vodafone Nos. And Dear Vodafone... Kindly keep you words "HAPPY TO HELP".
Thank you.
Prabhat M John
Vodafone — security deposit
From,Reneesh.k
Kanchiraparammal
Kuttipalakal
mukkom
Pin:673602
sir,
I had been taken a Vodafone connection on 2008 ([protected]) and the same was disconnected on 2009 may.But my security deposit was not refunded till this date .hence necessary action may please be taken to realize the security deposit as early as possible
yours sincerely
Reneesh.k
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VODAFONE MOBILE CONNECTION — extension of services without customer approval
I have applied for Rs 900 one year connection one year back now in september it will be expired as i know. I got new corporate number but without my approval vodafone send me bill with adding new plan Rs 328/month which is not fare.