[Resolved]  Vodafone / Mobile Service Provider — Wrong Billing & unethical practices

1) I have two Vodafone connections - [protected] & [protected]
2) The average billing in [protected] is Rs. 800-1200/- per month during last one year. The Dynamic credit limit fixed by Vodafone for this number is Rs. 5000/-
3) On 7th Feb 2009, I received a SMS from Vodafone that services at [protected] has been restrcited as the usuage Rs. 14416.82 has crossed the Credit Limit.
4) After series of follow ups through e-mails and calls with Vodafone, they sent an e-mail on 26th Mar 2009 to me giving the details of extra billing. As per their statement this huge billing is due to GPRS downloads of Games.
5) GPRS downloads of Games in my family is done by my 6 years old son, who in my opinion does not find so much time to download about 12000/-. This cell phone is kept at my home and my son has limited access to it and that too in front of me or my wife. Even I consider by some mistake, my 6 years old son has downloaded the games, why I was not communicated by Vodafone immediately after my usage crossed the Credit limit of Rs. 5000/-
6) Vodafone is not able to explain this convincingly to me and maintains that as their GPRS partner has delayed submitting the bills, they have come to know about this later and then only has communicated to me.
7) I informed Vodafone on 1st April that I can pay the credit limit amount and not beyond. Meanwhile, Vodafone started sending their people to my office for collection of the payments, which again is an embarrasment for me in front of my colleagues.
8) On 7th of April, Vodafone arm twisted me in restricting out going calls in my other number [protected], which I use for official purpose. As I was under some important assignment, I was compelled to pay Rs. 15126.25/- against wrong billing of [protected] to get the call barring lifted from [protected]. Please note that [protected] has no dispute regarding payments and even then they have done this

Hence my complaints are
1) Why Vodafone has not informed me immediately after my usuage went beyond credit limit of Rs. Rs.5000/- and why they waited till it became Rs. 14416.82/-
2) How Vodafone can send their collection people to my office when the matter is still under clarification?
3) How Vodafone can arm twist me with the call barring of my other number, when that number has no payment dispute?