[Resolved]  Vodafone — Monthly charges for Internet Services that were not requested

Address:

Mumbai City, Maharashtra

Vodafone has enabled zero rental Internet Services [Edge / GPRS] on my phone without my request for the third time. On the past two occasions, when I logged a complaint, they reversed charges & disabled the service. However, on this third instance [Complaint#[protected]], their corporate assist team [Akil Shaikh / Akbar Sayyed / Sumit Patel] refuses to disable this.

As I use a smartphone, there are applications on the phone which access the Internet whenever available. Initially, I had no concern because this zero rental service was not available hence my phone used the Internet only when Wifi was available. But now, I am getting a bill with extra charges for Internet usage as my handset does not have a feature / setting to disable the cellular data services.

I am confident post my complaint to their corporate assist team that, Vodafone is doing this intentionally to all its consumers having smart phones & not subscribed to a cellular data plan so as to increase its revenue.I am using this forum to spread awareness & also seek assistance from anyone who can direct me to procedure to file online complaint with DOT. The usage charges are insignificantly low but the method is morally incorrect.